Forum Discussion
Closed captions not working
Is anyone else experiencing closed captions not working in SL 360?
I have my captions option checked in player, added CC for my audio but they just don't appear on the slide. I've added plenty of ...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!
One new feature we’ve included:
Boost video accessibility by including closed captions when publishing projects as MP4 video files.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Three years later and I'm facing a similar issue. I have audio files that have closed captions. They show up in the media library as "not used" but they are correct in the editor. The page in Review, however, doesn't even show the [cc].
Thank you for sharing these helpful details, Sharon. Happy to help here!
I want our support engineers to step in to help shed some light on this, so I've opened a support case on your behalf. You should've received an email confirming the case, including an upload link if you're comfortable sharing the .story file with us.
You'll hear from our team shortly!
