Forum Discussion
Closed captions not working
Is anyone else experiencing closed captions not working in SL 360?
I have my captions option checked in player, added CC for my audio but they just don't appear on the slide. I've added plenty of ...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!
One new feature we’ve included:
Boost video accessibility by including closed captions when publishing projects as MP4 video files.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi, Walter.
Let me ask you a few questions to narrow down the issue:
- Are you experiencing this after publishing the file?
- If so, which format are you publishing it to (web, Review 360, LMS)?
- If for the web or LMS, are you testing it locally or after uploading it to its final environment?
If you can share a sample .story file through a support case, we're happy to investigate what's happening.
