Forum Discussion
Closed captions not working
Is anyone else experiencing closed captions not working in SL 360?
I have my captions option checked in player, added CC for my audio but they just don't appear on the slide. I've added plenty of ...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!
One new feature we’ve included:
Boost video accessibility by including closed captions when publishing projects as MP4 video files.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi Kelly! I am having also having issues with my captions and all of the threads seem to be a least a year old. When I open my Articulate 360 app, there are no updates listed. I created a training using AI audio from Wellsaid and imported it. I created a training with this same method a month ago and the captions worked fine. Any advice would be appreciated! I am not able to share the file because of NDA, but the captions are selected in the player.
Hi Jodi!
Sorry to hear you're having issues with closed captions from your Storyline course!
Can you share more details on the specific behavior you've encountered? Are closed captions absent when previewing the course, as well as after publishing?
If you've confirmed that you are working locally, and a repair of your Storyline installation doesn't do the trick, it would be helpful to see a copy of the file that's giving you trouble. Or a screen recording of the issue. If you'd prefer to share that privately, please do so through a support case. Our support engineers are willing to sign NDAs as well.
Looking forward to hearing from you!
