Completion issues with Rise courses

Thanks, Steve! I see Shiela requested your debug log so she can take a closer look at the communication between the course and your LMS. Please let me know if you have a question about that process!

As I mentioned before this problem affects a very small number of our learners. Currently less than 1 percent.

The IT infrastructure for each organization is different, and we all use a different LMS, so it's hard to pinpoint a definitive problem.

For our organization it would appear that learners using Internet Explorer are more likely to experience this problem than users of other browsers. We moved one user from IE to Chrome and the problem stopped immediately. 

However there are many Internet Explorer users that don't have this problem.

This may have no bearing on your problem, but it is starting to look like Internet Explorer being a common denominator for us. I would like to narrow it down more than that (OS, IE version, etc) but with such small numbers, it is hard to justify dedicating resources to this problem.

Hi there, Brian.  We have reports of completion issues with LearnDash LMS when your course is exported for Tin Can.  Can you work with our support team so they can advise you of some next steps?

Thanks!

Hi all, our learners are experiencing a similar issue with our Rise courses.  They complete all sections, but the completion isn't captured by the LMS (SuccessFactors).  Any idea what could be causing this?  I export to SCORM 1.2, and it works perfectly for most people.  Tested successfully in scormcloud.com too.

Hey Valentino! Sorry to hear some of your learners are hitting this roadblock. 

You mentioned that you tested the course in SCORM Cloud, is that right? When you tested there, was the completion status captured correctly? If so, that would point to this being related to SuccessFactors.

When learners report that completion status isn't reported in SuccessFactors, are they running into a particular error message? Have you noticed that they're using a particular web browser?

Hi Alyssa,

The course tests fine in ScormCloud, and I can't reproduce the issue on my end in our LMS.  I'll gather what browsers these users are on to see if I can identify a pattern.

Sounds like a good plan, Valentino! We'll be here when you're ready.

Hi, 

I previously had problems when launching on same page or a lightbox. Launching on new page sorted this out. Was occurring only on some browsers.

You may need to set up another trigger in your LRS so the passed verb generates a completion AND a completion verb generates a completion (then sent to LMS).

Publish without setting player to launch in windows in Articulate instead set to launch in new window using your xapi launcher (eg grassblade).

Also you could try to adjust your secure tokens in your axpi settings.

I have also had a problem with the activity URL being SSL in your axpi. Do a backup and be carefull changing to HTTPS. Your security plugins especially ithemese can force SSL requirements.

Hi all,

For those who were interested in tracking Rise courses by completion, I have good news! We have fixed this issue with Rise and courses can now be reported to track using course completion.

If you have any questions please don’t hesitate to reach out!

Hi Maritka,

We have been using RISE to build new courses and have found it hit and miss whether the course is recorded as "Completed" on our new LMS system even though the settings are the same when published. The export settings used are xAPI tin can and tracked using course completion 100%.

The course itself will show 100% complete when done but the completion doesn't seem to be pulling through to the system.

Are there any suggestions?

Thanks in advance