Forum Discussion
Content Library Images Not Loading
Yesterday - I could see thumbnails to preview. All of a sudden today, nothing is loading. Some links still pull in images (but I don't know what I'm pulling in) and others won't load altogether.
Anyone else having this problem?
Hi Julie! I'm sorry to hear that you are having some issues with previewing thumbnails in Content Library.
You can try clearing your browser's cache or use a different supported browser to see if this would clear out. If the issue persists, you may need to reach out to your I.T. staff and ensure the endpoints listed in this article are added to your organization's allowlist.
Let me know how it goes.
This happens to me constantly on and off on random days. Cache clear and different bower did not work. Glad i have to put in an IT ticket to see picture previews.....
Hello Adam!
Thanks for sharing that your IT team was able to help with adding the endpoints in your allowlist to see the Content Library previews!
If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you!
Hello, I have the same issue. Cleaning cash, changing browser does not work, what should I do ?
Thank you.
Hello Janine,
Happy to help!
If this is your first time accessing Articulate 360 and its products, please have your IT team add all of the endpoints listed in this article to your organization's network configuration to allow your applications to work properly:
If the issue persists, please open a case with our support team here so we can take a closer look at what's preventing Content Library 360 from loading properly on your end.
In the new version of the A360 APP :
Click the down arrow
Diagnostics
CACHE
Clear Cache... (Done)
that's what did it for me.Hi Paul,
I appreciate your sharing that clearing the Articulate 360 desktop app cache did the trick! For everybody else following this post, here's the article with the steps Paul referred to.
We'd be happy to assist with this process as needed.
