Content Library not loading.

Hi Anita,

First, just a note:  Replying via email will include your signature. You can edit out your contact information from your post if you'd like!  

I see that your subscription is valid and just began earlier in January. That shouldn't have had an impact on your accessing Content Library, as the trial of Articulate 360 allows for seeing all the Content Library elements, but only downloading certain templates and characters. 

Since you've already allowed and opened those ports and are still having difficulty I'd want to have you work with our Support team to take a closer look at your settings. I'll open a case for you and they'll be in touch via email as soon as they can. Keep an eye out for the confirmation email from Support@articulate.com.