Corrupt Data, unable to save.

Hi Alison,

We don't want you to spend hours troubleshooting a problem alone either - that's why our team is always here to help!

You can connect with our Support team 24/7 by opening a case using this link (360 Teams Customers can also choose the option for live chat!) or visiting articulatecase.com. 

Hi Alison, I hope you can recover your work. I finally realized that the action that was causing corruption to my .story file was importing a video into a slide. Crashed every time at that point. To solve the problem, I imported the video into a new storyline file, then exported it from storyline. Then I imported that version of the video into my original file. Something to try if it crashes again? Best of luck to you; it's so so hard to have to go back and do the work over again. - Christy

Hi Christy, My course does have video in it, but I didn't import it onto the slides.  The previous developer did.  When I have to recreate the course now and try to import all of the slides into a new course, the video slides end up missing. So I have a separate story file that has the video slides and I import them from that.  I didn't quite understand all of your importing/exporting.  Is there something you did that was different than I'm doing?

I submitted a support case, but I haven't received a confirmation.  Is there a way to know if my case and attachments were successfully submitted?

Hi Alison,

I can see that you have an open case with a file attached that you are working with Renato on :)

I just received this exact same error. In case it happens to anyone else, I took the following troubleshooting steps (takes only minutes to complete)

IF YOU HAVE A MASTER TEMPLATE TO START FROM:

1. Open a brand new template story file
2. Copy an entire scene from original file
3. Paste scene into new file
4. Save new file to local drive
5. Repeat steps 2-5 until file is saved
6. I did not have to do any further re-work

IF YOU DO NOT HAVE A MASTER TEMPLATE FILE TO WORK FROM:

1. Create a new Story file
2. Adjust story file size, color, template, etc. accordingly
3. Copy an entire scene from original file
4. Paste the scene into new file
5. Save new file to local drive
6. Repeat steps 3-5 until the new story file is complete

I'm pretty sure this pinpoints the corrupt file from there (because my master templates were gone when I tried this).

1. I went ahead and closed the original file (without saving--eek!) and
2. re-saved new file as a v002, then
3. tried importing a few slides from original file to capture those master templates.
4. Everything imported except my intro/conclusion slides. 
5. I didn't retrieve everything, but at least I located the corrupt files easily and only needed to recreate my first and last slides. 

Hi Tonya,

Thanks for breaking down the steps you took to identify corrupt slides in your course. This will be incredibly helpful for anyone else who comes across this issue!

Found this thread when trying to find a solution to this issue....none of suggestions worked for me however I did find a bit of a work around and thought I would share for anyone that encounters this in the future.

That is to open a new project while having the current project open... a new instance will have to be opened through the start menu and NOT through the file menu in your open project... once this is done you can copy and paste your files from your project that you cannot save, and into your new project, then save. Hope this helps someone.