Forum Discussion

RubyShepheard's avatar
RubyShepheard
Community Member
9 months ago

Course completion not saving

We have been having issues involving our courses not saving as complete in the SCORM file on our learning system. Most of the time the completion setting is set to 'use quiz result' and the course is...
other
rise 360
EricSantos's avatar
EricSantos
Staff
9 months ago

Hi RubyShepheard,

I'm sorry to hear about the trouble with completion tracking in your Rise 360 course. Thank you for sharing the details of what you see. I understand you're using SCORM 1.2. Can you also confirm what reporting option you're using when exporting your project to LMS?

We recommend choosing Passed/Incomplete or Passed/Failed for the reporting option. These options will most likely record completion and success statuses in your LMS. Please try to use SCORM 2004, 4th edition, for the LMS standard. It is more robust than earlier LMS standards and reports two status values, making it easier for LMSs to determine completion and success statuses.

If your LMS supports Tin Can API, we recommend it as a top-tier option, and if your LMS supports cmi5, we recommend it as your best option. Please see this article for details:

 

Please don't hesitate to reach out if you have additional questions.