Forum Discussion

JIllianClark's avatar
JIllianClark
Community Member
2 years ago

Course not completing every time.

I have a course that has an assessment at the start and dependant on the result you either get revision learning or further learning. I have the tracking set at completed on 100% of the assessment and have published to my LMS using scorm 2.1 as it doesn't support scorm 2004. I am getting about 1/3 of users showing as 'not completed' but they have passed the assessment with the required score and wonder if its how I have built the course or how I have set the tracking up. I can't replicate the issue at all although I have tried different ways of completing the courses so finding it hard to see what I have done wrong. I can see there is a drop down arrow opposite my choice of 'when learner completes quiz' and I have this set at final assessment - should it be pre-check? I have learning after the assessment. Any hints for settings I should be looking at?

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hello Jillian,

    Thanks for reaching out!

    The first thing we recommend checking is if your courses is exceeding the suspend_data limit for courses published in SCORM 1.2 format. This article explains what this limit is, as well as how to check if your course is exceeding 4096 suspend_data characters: 

    If your course is not exceeding this limit, try testing in a different LMS to see if the issue is LMS specific. You can test your course SCORM Cloud for this purpose. If your course isn't exceeding the suspend_data limit, and you are able to replicate the behavior in SCORM Cloud, open a case with our support team here so we can take a closer look at what's happening. 

  • JIllianClark's avatar
    JIllianClark
    Community Member
    2 years ago

    HI Joe, I have checked and the limits doesn't exceed 4096 suspend_data characters. My main issue is I can't replicate the error in my LMS or in storm cloud but I am finding about 10% of users don't get the course to complete so although it is working for most, its not for everyone and I am unsure if its how I have built the course. Is it possible to upload the course and get it looked at to see if it's my building or is support only for technical issues? 

    • Jürgen_Schoene_'s avatar
      Jürgen_Schoene_
      Community Member
      2 years ago

      the 4096 limit on Scorm 1.2 is only for "suspend data" (-> resume), not for completing course

      there has to be another reason for the problem, perhaps

      • a different behavior of the learner
      • loosing connection to the LMS
      • ... (???)

      you should open a support case

      • JIllianClark's avatar
        JIllianClark
        Community Member
        2 years ago

        I have blamed connection issues so far but need to know if its actually my inexperience with the software and the build. I have opened a support case. Thanks for all the feed back.

         

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi, Jillian!

    I see that you’ve reached out to our Support Engineers and are working with my teammate, Ronaziel. You’re in great hands! We’ll continue the conversation in your support case.

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