Forum Discussion

OmarRaouf's avatar
OmarRaouf
Community Member
3 months ago

Course transfer issue

Hi, I have tried to send a course that I designed on my trial account to my organisation's paid teams account, the problem is, the course is now stuck on their trial account ( they have both a trial and paid on the same account ) & I am unable to transfer it to the paid account. 

Any ides? Thanks! :) 

  • Hey Omar, 

    It sounds like you got yourself into quite a pickle here! 

    To take a look at the specifics of what's going on with your courses and how we can help you get them to the right owner, I'd like to have you work with our Support team. They're available 24/7 and you can reach out at: articulatecase.com 

    I'm certain they'll be able to offer some recommendations and get you working again in no time.