Forum Discussion
Courses not loading on iPhone IOS 14
Hi
I am trying to play a Storyline 360 course on my iphone 7+ (IOS 14.4). The screen prompts me to turn my iphone from vertical to horizontal which I have done. The rotate prompt does not go away nor does my video play.
This is happening on iPhone 7, 8 & 10 but does work on iPhone 11. All are running IOS 14.
How can we correct this so that it will play for everyone? (Client is getting cranky)
Hi Nicole, and welcome to Heroes!
I see you've started a support case with our team already — rest assured; you're in great hands with Renato!
