Forum Discussion
Cursor jumping
Hi guys,
Wondering if anyone else has experienced their cursor "jumping" when using Rise? I've been having an issue where I'll be typing and the cursor will suddenly jump to another position in the text or another section.
Thanks
Hello everyone, 🎉
I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered:
- The cursor would unexpectedly jump to the beginning of the text entry window when entering code or a URL.
There's nothing to install for web apps. New features and fixes are immediately available, though you might need to publish your Rise 360 course again.
Let me know if you have any questions about this update or the issue you reported!
58 Replies
That's pretty cool. Thanks for sharing Stan.
It looks like your email signature came through when you replied via email. You can remove that if needed and here’s a quick Peek video if you need help.
Thanks Stan - I found another instance of the same issue reported to our team recently, and I've added this discussion to that report of a possible software bug.
Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.
I’ll let you know as soon as we have an update on this issue. Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down.
Hi Ashley,
We've found ways of getting by, for example, by saving headings and body text to the clipboard and in no way does this discourage us from using Rise.
Whilst I'm here I know that we are all interested in more quiz types for Rise but we've found a couple of ways of getting stuff done in the meantime. Here are a couple of examples:
We create a module in Rise and upload it to our LMS (Callidus Cloud) in SCORM 1.2 format. Within the Rise module we include some knowledge check blocks (BTW it would be nice to be able to randomise these as you would for quizzes).
We develop a quiz module in Quiz360 and upload it to our LMS (Callidus Cloud) in SCORM 1.2 format.
In our LMS we link them together so that you only get to the Quiz block once you've completed the Rise block.
We turn on scoring in our Quiz block as we are treating this part like an exam.
So we could have:
Rise
Quiz360
Rise
Quiz360And that works for much of our stuff for the moment.
Best regards,
Stan
Stan Dormer, FCIIA |Director Education and Training[cid:image003.png@01D20DC2.25111A20]
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Hi Ashley, if you look back at the comments I made 4 days ago you will see that I have had a few issues with knowledge blocks, particularly list items 2 and 4. I've seen it with the Edge browser too, but use Chrome on a day-to-day basis for other reasons. The only other clue I've got is that if you look at my peak video that at about the halfway mark you will see two or three lines all highlighted together as if they are linked in some strange way.
The problem might not occur for minutes, but once it begins the only way I've found to kill the problem is to go from edit to preview, or, insert a carriage return - then return the cursor to the intended position.
Regards,
Stan
Thanks all for the videos. I tested in a Button stack as that's what I saw in both your videos and I could replicate it randomly - I tried different buttons, amounts of text, etc. and it only happened sometimes. I'm going to get a few folks in our team to take a look at this, and I'll be back in touch as soon as I can.
Can you let me know if this is the only block type you're seeing it in? And confirm if you're only seeing it in Chrome (or if that's the only browser you've tested)?
have exactly the same problem. I type in a box and it moves down to another line. More prevalent when typing in a paragraph with multiple lines.
Hi Ashley,
And a similar one from me. In this video I'm trying to type the word AZURE on the first line but the moment I get to the second letter the cursor jumps to the next line.
https://360.articulate.com/review/content/1c0ae931-defe-40f5-88e8-b46d74653ea1/review
:)
One thing you will notice is that as I type on the first row the second and sometimes the third row are being highlighted, as if all three rows are regarded as one.
Regards,
Stan
Hi Ashley,
This morning, Saturday, it is not happening which now makes me wonder if it is something to do with network connectivity, so that 'round trip' editing is being interrupted. What I will do, when and if it occurs again, is to do a Peek recording so that we can explore it further.
In the meantime, all the best,
Stan
Hi Stan and Suzanne,
Thanks for that information - could you try and capture this happening using a tool like Peek? You can upload that to Articulate Review and then share the link with me here?
I'm in Chrome (latest version is Version 60.0.3112.90 - and we support the latest version) and I don't see my cursor jumping around. It does select all the text when I first click in the course title - so if I started typing immediately it would wipe out the existing title.
I tried the same steps you shared here Stan, and I still didn't see the cursor move from one location to another, so a video of it happening will be helpful for our team to test further!
Hi Ashley,
Here's a vid I took :) https://360.articulate.com/review/content/2e14235e-d1b5-47c3-a6be-d8186307992f/review
Thanks
Suzanne
And, now another strange thing.
In this clip, you will see that the first and the third choice options are identical. This occurred when I dragged the first choice down into the third position of the then five available choices. It didn't rearrange the list, it merely overwrote the third item with the first item.
Dell Precision Workstation, Win 10, ver 1703 Build 15063.540 under Chrome Version 60.0.3112.90 (Official Build) (64-bit).
Regards,
Stan
And, hey presto on returning to course building, here's an example. In the screen capture attached if you look at the third text line that is being entered you will see the cursor is in position behind a lower case 'e' at the beginning of the sentence.
What I was typing was the word 'needs' at the end of the sentence, but on entering the second letter of the word - the letter 'e', the cursor suddenly jumped to the front of the sentence with the result you can see in the clip.
Weird or what?
Regards,
Stan
