Forum Discussion
Custom block not displaying in LMS
I'm loving the creativity custom blocks encourage but they're not displaying when published for the LMS!
In this example, I used the Key Concept block under Core Concepts but it's not displaying correctly, see attached images. It looks fine in both Rise and Review 360 but when published for the LMS, it's just code. (We use a version of Workday Learning as our LMS.)
Any suggestions on how to trouble shoot this issue?
Weird update... I started working through your recommendation's when it occurred to me that I was working in a really OLD rise course and adding the new blocks. I built a new course from scratch and the new beta blocks work fine in our LMS.
The issue only seemed to be replicable if the new beta blocks were added to an older Rise course -- rebuild it and the issue goes away!
I'm happy to report that new course development with the new beta blocks consistently display as intended in our LMS!
3 Replies
Hello JoanneBentley-b,
Thanks for the screenshots! That really helps illustrate what’s happening.
Since the block looks right in Rise and Review 360 but fails to load in your LMS, it’s likely that your LMS (Workday Learning) is blocking the custom code Rise uses for that block. Some LMSs restrict JavaScript or HTML tags for security reasons, which can cause the “block could not be loaded” message you’re seeing.
Here’s how to narrow it down:
- Test at SCORM Cloud using your same export. Here’s how.
- If it works fine there, share those results with your LMS admin. They may need to allow custom script execution or adjust a content security setting.
- If it also fails in SCORM Cloud, please share your Rise course with us by opening a support case so we can take a closer look.
Let us know what you find. We’ll be happy to help from there.
Weird update... I started working through your recommendation's when it occurred to me that I was working in a really OLD rise course and adding the new blocks. I built a new course from scratch and the new beta blocks work fine in our LMS.
The issue only seemed to be replicable if the new beta blocks were added to an older Rise course -- rebuild it and the issue goes away!
I'm happy to report that new course development with the new beta blocks consistently display as intended in our LMS!
Hi JoanneBentley-b! I didn't even think to check when the course was created. That is super helpful to know! I'm glad that did the trick.
