Forum Discussion
Desperate need of help! Corrupt file
I went to open up a project I've been working on the last couple of weeks and storyline is giving me a corrupt file notice (see screen shot). Is there any way to fix this file? When I make a new project and try to import, I get errors (see screen shot).
A couple of notes, I'm using a trial version of SL and just updated to the latest version. I'm using Parallels on a Mac running Windows 10. Please help!
Hi Evan,
I'm sorry you are getting this error! Corrupted files are such a pain! There are a few things that can cause this error. Here are the things you want to check.
- Make sure you are working from your local drive (C: Drive). Working from a network drive or USB drive can cause file corruption. Here's an article about creating, editing, and publishing courses on your local hard drive
- Don't use special characters or symbols in your file names.
- Make sure the directory path to your project file is less than 260 characters.
Can you open the file at all? If you can, try to import your existing project into a new project within Storyline, to resolve any corruption issues.
Thanks for reaching out and I hope this helps!
Hey John,
I've tried/checked all of these. Is it possible to have a staff member check out the story file?
Never mind. I just rebuilt the course.
Hi Evan,
Thanks for the update. If you find yourself experiencing the issue again, you can open a support case with our team here so we can take a look at your project file.
For your reference, here's an article which contains some tips on how to reduce the risk of corrupting or losing your project file.
Just an FYI for anybody that comes on this thread.
In the computer world, they say there are two kinds of people: those who make regular backups, and those who haven’t lost data - YET. Your computer WILL bargle your stuff. If you use SL, at least once an hour, you need to ask yourself the Question. “If my computer or SL wrecks my project right now, will I be upset?” That’s the answer to “Should I make a backup right now?”
You don’t want your solution to lost or bargled data to be, “Rebuild the course from the beginning.” You want, “Go back through your backups until you find one that isn’t corrupted.”
