Forum Discussion
- KarlMullerCommunity Member
Until such time that Articulate resolves this, if you using Outlook as your email client, it is easy to create a rule to automatically handle these emails.
A rule allows you to perform actions based on the sender, the subject line, etc. You can mark the messages as read, move the message to another folder, delete the message, etc.
- MaaikevanReekumCommunity Member
+1 I have a customer too who's work is negatively effected by the load of emails.
- RobertWebbe-404Community Member
I'll keep it short: +1.
- TimLewis-c68f58Community Member
Thanks Allison. Your link looks a lot like the one your colleague included 3 days ago.
My question was, has your 'customer support team' deemed that reducing spam in user inboxes won't meaningfully improve using Rise, or that it won't benefit the majority of users?
It's not unusual for my team to create between 50 - 100 courses a week. That's a lot of spam. I'm sure I'm not alone.
I understand completely if this isn't a priority. Can you however please pass on the consequences to your support team, as I've blocked all emails from Rise/Articulate as a solution.
Tim
Hi Tim,
We totally understand that receiving large quantities of email can be frustrating. However, as explained above, we receive hundreds of feature requests every week and have to prioritize them since it's not possible to develop all of them at once.
Just because this feature isn't currently on the roadmap doesn't mean we've decided it isn't useful or won't benefit our users, it just means that there are other features that we've identified as more critical at this time.
That being said, we're still monitoring this request and will revisit whether or not to add it to the roadmap in the future. Rest assured that I've passed on your feedback to our team and will get back to you with any updates.
Thanks for your understanding and patience! :)
- HarryCarterCommunity Member
Umm, perhaps putting things into perspective may help.
Collectively, it's a "crap ton" of emails causing a stir with some. It affects business email programs, time, trouble etc.
This is not merely a "feature" request but more of a FIX.
To put it another way...wishing for and wanting a feature is vastly different from asking for something that causes problems, to be removed. :)
Regards,
Harry Carter
- TimLewis-c68f58Community Member
So please add my 'voice' to this issue. In fact, I'd be keen to understand when exactly this is going to be done as this thread is over a year old already!
Hi, Tim. Thanks for chiming in. We don't have imminent plans for this feature, but we're still keeping track of interest! Here's more information about how we manage feature requests.
- TimLewis-c68f58Community Member
Great - so what's the status? I'm guessing this has gone to your Customer Support Team, but it's not deemed of value or improve the experience for those of us who pay money to use your software?
I currently have emails from Rise blocked and sent direct to my spam folder ... obviously not ideal if there's emails with information that's not related to course download.
- baileybowyerCommunity Member
I can absolutely say that after publishing over 60 courses in the weekend that this feature is must. My inbox got hammered. A big 1+ from me!!
I'll add your voice to the feature request Bailey! In the meantime, I would look into adding a filter to your inbox so that you don't have to manually delete these emails.
- NicoleLegault1Community Member
Hi Mark,
Thanks for taking the time to submit feature requests for those. We appreciate that and we thank you for lending your voice to this conversation and sharing your thoughts with us. Now that you're subscribed to this thread, you'll be notified if/when we post any updates related to this.
- MarkBanit-62dcfCommunity Member
+1 for an option to turning off these email notifications. Would also like to see an additional notification option in Review that allows for 'no notifications' in addition to Instantly, Hourly and Daily... I always ask Reviews to notify me when they have completed their review (as their review may span over a view days as they get time, and they may edit some of their responses) and I don't want to go in and look until I know they have finished and comments are final -- so I'd rather have the option not to receive email notifications about comments.
Submitted feature requests for both of these and recommend others do the same if they agree.
Hi Peter,
No update yet, but we'll let folks know in this discussion if this feature makes it to Rise. For more information on how our team manages the feature process, take a look here!
- PeterBergantinoCommunity Member
Hi Crystal, are there any updates regarding turning off email notifications for published courses?