Forum Discussion
does everyone else find that exporting content as a video takes too long?
Hi
I don't know if this is an Articulate issue or because I need an IT upgrade. But every time I export content from Articulate 360 as a video it takes a huge amount of time.
At the moment I'm exporting 21 slides as a video and so far it has taken 55 minutes, and there is still a fair way to go.
Could someone please tell me about their experiences exporting videos, and whether this is a known problem or not.
Thanks
Bex
Hi, Sade. So sorry you're running into some trouble!
I'd love to help investigate the publish time. To start, can I confirm what Storyline 360 update you're on? You can find this detail by clicking on the Help tab, then About Storyline.
Also, would you be willing to share an affected .story file for testing? We'd love to take a thorough look at your setup to offer more tailored help. If you're able to share the project, please use this private upload link!
Sorry. I didn't see this message 5 months ago. The issue was never resolved. I just started publish on a spare computer in the office and went home for the day. It was finished by the time I got back to work the next morning. I haven't had to publish to mp4 again so I can not tell you if the problem persists.
Same problem here, i don't recall mp4 exporting taking so long.
It's something that happened recently, maybe with some new update.
Even a simple project, under 20 slides with no triggers at all, taking over 2 hours!
Hi Sade and DIGIK Digital Knowledge!
I wanted to confirm which version of Storyline you're using. We released a bug fix in Update 37 (Build 3.37.21453.0) where a project would hang or freeze when publishing to video.
I just published a course to video on my end and didn't hit any snags. I'm going to attach the project to this discussion so you can test it on your end.
Lastly, in order to make sure the video publishes successfully, you'll want to make sure the slide numbers are in order. Can you check to see if the slide numbers are in number order?
Hi there.
I'm using Storyline 360 version 3.40.22208.0 to publish a course to video. The course has 1 welcome slide with OST and an image, 1 slide with video file and audio files, and one completion slide with OST and an image. The video and audio on slide 1.2 is approximately 3 minutes long.
All my slide numbers are in order.
The publish took almost an hour to complete and the end product has the video SUPER choppy. The audio that is added separately on the time line plays with no problem (not choppy). The video is the problem.
Hey all, did the last update also correct the glitchy moments?
I am using the version 3.36 21289 per https://community.articulate.com/discussions/articulate-storyline/glitches-when-publishing-to-video-from-storyline
But I have now run into a long stall at "Preparing to encode video..." that lasts for hours/overnight and never completes. I am not sure if I should actually update to a newer version yet because other videos are working.
Hi Sade,
I appreciate you contacting our support team as well and I can see that you are currently working directly with Jopney.
Yes, thank you! Jopney was great however the only way I was able to publish this course with out the significant lag time was that I took the file we'd been working on and loaded it on another machine in my office. This one is using Storyline 3.35.21017.0. The publish took less than five minutes and the final video looks great!
I am now having the same issue where the video is taking over an hour to encode.
Can you please elaborate on "Lastly, in order to make sure the video publishes successfully, you'll want to make sure the slide numbers are in order. Can you check to see if the slide numbers are in number order?"
- How do I check the slide order?
Hi Natalie!
You'll want to make sure the slide numbers are in chronological order. If you look at the file in my previous post, you'll see the order of the slides goes from 1.1, 1.2, 1.3, 1.4, 1.5, and lastly, 1.6. If the slides are not in order then the video won't publish.
Please let me know if you have additional questions.
Hi Connie!
It looks like you're using a dated version of Storyline 360. We are now on Storyline 360 Update 42 (Build 3.42.22691.0). The first step you'll want to take is making sure you're using an updated version.
To update Storyline 360:
First, we'll need to install an update for the Articulate 360 desktop app! Simply click the blue Update button in the top right corner. The update will automatically download and install without any additional prompts.
After updating the Articulate 360 desktop app, you can then update your authoring apps, such as Storyline 360.
After this, can you try to publish your project again? You should find that it is publishing quicker!
Happy Tuesday news!
Update 44 for Storyline 360 is live: We fixed the issue a few of you reported where images with animations would flicker when publishing a project as a video file.
- Tour the release notes for more details.
- Follow these steps to experience the latest enhancements.
Let us know what you think!
I'm having this same issue. I have a project with 23 slides, and each slide has audio and animations. When I try to export as video, it gets through all of the encoding of audio, compression of images, etc. very fast. However, when it gets to the Encoding Video stage, each second of video is taking ~6-8 seconds to encode. This does not seem right.
I am using the current version of Storyline (44), and tried using next triggers instead of slide order (my slides are in numerical order), but either way I get the same result. I'm trying to export locally to my desktop as well.
Has anyone been able to fix this? When I create videos using Camtasia the publishing process is super fast. 6-8 seconds of encoding per second of video should not be normal.
Hi Chris,
Thanks for those helpful clues. We're happy to look into the encoding time with you!
Are you comfortable with sharing the Storyline project with us? You can use this private case link. We can publish it using Storyline 360 Update 44 and share our testing notes with you!
Great, thanks Katie! I just submitted a case with the Storyline project attached.
