Forum Discussion

ArticulateAshto's avatar
ArticulateAshto
Community Member
2 years ago

Downloading Characters

So, I've been trying to download characters from the content library on my work device but I always get a white exclamation point in a yellow circle. I read an article about endpoints and shared it with my IT director.  Please see the attached to see the steps he followed. 

We have tried several times and it still isn't working. It worked before our security was updated but not since.

I am able to download characters from my personal Articulate account on my personal laptop without issue. 

Is there some other endpoint that we should try? Please advise. 

storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi Articulate AshtonWoods,

    Thanks for reaching out and I'm sorry to hear that you're running into this issue!

    I see you’ve reached out to our Support Engineers and are working with my teammate, Darwin. You’re in great hands! We’ll continue the conversation there.

     

    If anyone in the community is experiencing a similar issue, here are a few great troubleshooting steps to start with:

    1. Review this article and ensure the network endpoints are enabled for the Articulate 360 apps to work correctly.
    2. Next, check out this list of possible solutions to fixing erratic or unexpected behavior.

    If the issue persists, you can reach out to our talented Support Engineers, here!

    • AdrienneScott-d's avatar
      AdrienneScott-d
      Community Member
      2 years ago

      Thanks for contacting me. I've yet to hear from Darwin but I'll be on the lookout for their correspondence.

      Thank You.

  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Hi Adrienne,

    I checked your open case with Darwin, and I'm glad to find out that you are now able to download the characters! Please don't hesitate to contact us again if you encounter other issues. We're happy to help!

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