Forum Discussion

ArticulateAshto's avatar
ArticulateAshto
Community Member
2 years ago

Downloading Characters

So, I've been trying to download characters from the content library on my work device but I always get a white exclamation point in a yellow circle. I read an article about endpoints and shared it ...
storyline 360
KellyAuner's avatar
KellyAuner
Staff
2 years ago

Hi Articulate AshtonWoods,

Thanks for reaching out and I'm sorry to hear that you're running into this issue!

I see you’ve reached out to our Support Engineers and are working with my teammate, Darwin. You’re in great hands! We’ll continue the conversation there.

 

If anyone in the community is experiencing a similar issue, here are a few great troubleshooting steps to start with:

  1. Review this article and ensure the network endpoints are enabled for the Articulate 360 apps to work correctly.
  2. Next, check out this list of possible solutions to fixing erratic or unexpected behavior.

If the issue persists, you can reach out to our talented Support Engineers, here!

  • AdrienneScott-d's avatar
    AdrienneScott-d
    Community Member
    2 years ago

    Thanks for contacting me. I've yet to hear from Darwin but I'll be on the lookout for their correspondence.

    Thank You.

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