Forum Discussion
E-Learing Heros site frequently unaccessible
For the past 6 months we've encounter periods (sometimes lasting days) where these forums are unavailable and we have to find archive pages for help. I contacted Articulate support and they act like...
Hi Rob,
Thank you for reaching out and mentioning that you're running into an issue with the forums.
I agree with these folks above and I'm in the forums every day with no issues.
Can you share a bit more about your set-up:
- What OS are you on?
- What browser/version?
- Do you have any plugins that may be interfering?
Would you be able to take a look in another browser to see if you run into the same issues?
I use MacOS Catalina with Chrome 77 currently as my primary viewing browser.
After more testing, here’s what we’ve found: it’s something between our router at work and Articulate server. At work, community.articulate.com loads but all pages say “Sorry, but we couldn’t process your request” similar to 404 error page. However all pages from articulate.com load.
Away from work, all pages load for everybody on same laptop they use at office.
