Forum Discussion
eLearning not marking off as complete in SuccessFactors
We have been experiencing an alarming number of occurrences where the eLearning in the LMS (SuccessFactors) is not completing (marking off as complete) after the user gets to the end of the learning...
Hi Michelle,
I am so sorry about this.
We do see occasional reports of Rise 360 courses not getting a completed status in SuccessFactors. Here's one ELH discussion where the completion issue was found to have been caused by SuccessFactors referencing a different HTML page in a Rise course. This was actually in reference to an article from SuccessFactors that discusses this issue.
It may also help if you can test out one of your courses in SCORM Cloud. You can follow this link for steps on how to do that. If you are able to get a completed status for your course, it is best to reach out again to your LMS support team for further troubleshooting. Additionally, enabling debug mode may help them find out the root cause.
If the course fails to complete even in SCORM Cloud, reach out to us by submitting a case so that we can investigate this further.
