Forum Discussion

morganfroy's avatar
morganfroy
Community Member
7 months ago

email button not working on rise 360?

I have been adding in email links that work on my rise 360 course until today. Now when I start to edit the button, I type in my email address, and it disappears as soon as I click off of it and it displays a red "X". What do I do? See photo attachment. Thank you in advance for the help! 

Rise 360
  • EricSantos's avatar
    EricSantos
    7 months ago

    Hello everyone,

    I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you ran into where an interactive button with "Send an email" destination does not accept a valid email address. There's nothing to install for web apps. New features and fixes are immediately available.

    Let me know if you have any questions about this update or the issue you reported!

  • KarlMuller's avatar
    KarlMuller
    Community Member
    7 months ago

    Hi Morgan,

    The functionality to enter an email address appears to be broken right now.

  • KathrynBurke-4e's avatar
    KathrynBurke-4e
    Community Member
    7 months ago

    Has this been resolved yet??? I am unable to finalise and publish a project while this functionality is not working.

     

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    7 months ago

    Hi Everyone!

    Sorry to hear you've encountered issues with the Button Block not working as expected when the destination is set to "send an email."

    Our development team has logged this behavior as a software bug. I've linked this discussion to the bug report so you can be notified as soon as a fix is in place.

    Thank you for your patience. I'm sorry if this has been slowing you down!

  • EricSantos's avatar
    EricSantos
    Staff
    7 months ago

    Hello everyone,

    I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you ran into where an interactive button with "Send an email" destination does not accept a valid email address. There's nothing to install for web apps. New features and fixes are immediately available.

    Let me know if you have any questions about this update or the issue you reported!

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