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MicaOli's avatar
MicaOli
Community Member
10 years ago

Error 80070643

I am currently trying to install Storyline 2 Update 6, but I doens't let me finish. When the installation seems close to complete, the bar moves a bit to the left, then continues loading a bit and right after that I get the Error 80070643 (The Storyline installation folder contents appear to have been moved, renamed, or deleted).  I was running with Update 5 perfectly before trying to install this update, but now I can't even go back to that.

I tried uninstalling and installing it again but it would't let me uninstall. Running as administrator wouldn't help either, nor did any of the solutions from the other similar threads because many of them listed that you had to uninstall SL2 and do it over again, but i am unable to do that.

I understand that it may not find the previous installation files, i have them, but i don't know if they are in the same folder/place in which they were when I first installed those updates.

I have Windows 7 Home Premium 64-bit.

I have submited a support case already, but if anyone has any solution, I'm keeping this thread open.

I have attached several screenshots of the error messages I get displayed. 'SL2_uninstall' is the message i get when i try to uninstall. 'SL2_install_failed' is the error i mentioned earlier. 'SL2_try_to_open_file' is a message i get when i try to open a story2 project, and when i click ok in both windows i get the 'SL2_unrecoverable_error' (it's in spanish, but it states the route of the project and then it says 'unrecoverable error during installation'.

  • Hey Andi - I popped in to check on your case, but it looks like you've been working OOO this week, so hopefully you can get back with Renato next week to further investigate. Safe travels :)

  • sakinahhalim's avatar
    sakinahhalim
    Community Member

    Hello im a new user im tried to install this articulate storyline 3 in my computer window 10 repeatedly but failed many times. It appear 80070643 error installation. I have try various step like update my window but still didnt change. May your technical team help me pleaseeee

  • Hello skh!

    Thanks for letting us know that you're running into an issue installing your software. 

    I've opened a support case on your behalf so that you can work directly with our technical team as requested. You should be hearing from someone soon.