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Community Member

2 years ago

Solved

Error initializing communications with LMS "when resuming a SCORM built with Storyline

Hi everybody, Since we updated Storyline from Build 3.80.31058.0 to Build 3.82.31354.0, we are having problems when resuming a SCORM package. We are using Moodle 4.1. to launch the SCORM. Resu...

storyline 360

JoseTansengco

Staff

2 years ago

Hello Marisa,

Sorry to hear that you ran into this snag.

When troubleshooting LMS issues, we recommend testing how your course will behave in a different LMS to isolate if the behavior you're encountering is specific to your LMS. This article explains how you can test your course in SCORM Cloud:

How to Troubleshoot Your LMS with SCORM Cloud

If the issue is only happening when your course is uploaded to your LMS, please work with their support team so they can fix the issue on their end. If you can replicate the behavior in SCORM Cloud, kindly share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening. We'll delete it when we're done testing!

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Storyline","id":"message:1046734","revisionNum":1,"repliesCount":23,"author":{"__ref":"User:user:1448213"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1046734"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1046734"},"body@stripHtml({\"truncateLength\":200})":" Hi everybody, \n Since we updated Storyline from Build 3.80.31058.0 to Build 3.82.31354.0, we are having problems when resuming a SCORM package. \n We are using Moodle 4.1. to launch the SCORM. \n Resu...","body@stringLength":"3600","rawBody":"

Hi everybody,

Since we updated Storyline from Build 3.80.31058.0 to Build 3.82.31354.0, we are having problems when resuming a SCORM package.

We are using Moodle 4.1. to launch the SCORM.

Resuming a SCORM causes the following error message to appear (also see the attached image):

Error initializing communications with LMS

The SCORM debug window shows these errors:

125:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - SCORM_GrabAPI, returning

126:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Calling LMSInitialize

127:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - strResult=false

128:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Detected failed call to initialize

129:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - In SCORM_SetErrorInfo

130:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - intSCORMError=101

131:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - strSCORMErrorString=General exception

132:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - strSCORMErrorDiagnostic=101

133:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Error calling LMSInitialize:

134:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - intSCORMError=101

135:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - SCORMErrorString=General exception

136:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Diagnostic=101

137:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - ERROR Initializing LMS

138:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error initializing communications with LMS

139:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - ERROR - LMS Initialize Failed

140:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - In DisplayError, strMessage=Error initializing communications with LMS

We managed to trace the error to an exception being thrown by function \"syncAfterResume\" in file \"/html5/lib/scripts/bootstrapper.min.js\" of the SCORM package.

syncAfterResume: function() {

p !== h.value() && b(h.value())

The exception being thrown is:

TypeError: Cannot read properties of undefined (reading 'value')

at Object.syncAfterResume (bootstrapper.min.js:2:122548)

at i.onAfterSetResume (slides.min.js:2:330681)

at Object.setResumeData (bootstrapper.min.js:2:294120)

at bootstrapper.min.js:2:165969

at Array.forEach (<anonymous>)

at Object.resolve (bootstrapper.min.js:2:165939)

at Object.resolveDeferred (bootstrapper.min.js:2:289278)

at Object.check (bootstrapper.min.js:2:289973)

at xe (bootstrapper.min.js:37:4528)

at Object.e [as checkAndResolve] (bootstrapper.min.js:37:32732)

Many thanks.

Marisa

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