Forum Discussion

marisaorlando's avatar
marisaorlando
Community Member
12 months ago

Error initializing communications with LMS "when resuming a SCORM built with Storyline

Hi everybody, Since we updated Storyline from Build 3.80.31058.0 to Build 3.82.31354.0, we are having problems when resuming a SCORM package. We are using Moodle 4.1. to launch the SCORM. Resu...
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    10 months ago

    Hi Everyone!

    I'm happy to share that we just released Storyline 360 (Build 3.84.31647.0) which includes the fix for the bug:

    • Error initializing communications with LMS "when a course is set to 'Always Resume'.

    Now all you need to do is update Storyline 360 in your Articulate 360 desktop app to take advantage of the newest bug fixes and features!

    If you run into any issues, please don't hesitate to reach out to our team by submitting a support case.

JoseTansengco's avatar
JoseTansengco
Staff
12 months ago

Hello Marisa, 

Sorry to hear that you ran into this snag. 

When troubleshooting LMS issues, we recommend testing how your course will behave in a different LMS to isolate if the behavior you're encountering is specific to your LMS. This article explains how you can test your course in SCORM Cloud: 

If the issue is only happening when your course is uploaded to your LMS, please work with their support team so they can fix the issue on their end. If you can replicate the behavior in SCORM Cloud, kindly share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening. We'll delete it when we're done testing!

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