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Error initializing communications with LMS "when resuming a SCORM built with Storyline
Hi everybody,
Since we updated Storyline from Build 3.80.31058.0 to Build 3.82.31354.0, we are having problems when resuming a SCORM package.
We are using Moodle 4.1. to launch the SCORM.
Resuming a SCORM causes the following error message to appear (also see the attached image):
Error initializing communications with LMS
The SCORM debug window shows these errors:
125:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - SCORM_GrabAPI, returning
126:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Calling LMSInitialize
127:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - strResult=false
128:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Detected failed call to initialize
129:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - In SCORM_SetErrorInfo
130:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - intSCORMError=101
131:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - strSCORMErrorString=General exception
132:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - strSCORMErrorDiagnostic=101
133:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Error calling LMSInitialize:
134:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - intSCORMError=101
135:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - SCORMErrorString=General exception
136:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Diagnostic=101
137:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - ERROR Initializing LMS
138:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error initializing communications with LMS
139:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - ERROR - LMS Initialize Failed
140:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - In DisplayError, strMessage=Error initializing communications with LMS
We managed to trace the error to an exception being thrown by function "syncAfterResume" in file "/html5/lib/scripts/bootstrapper.min.js" of the SCORM package.
syncAfterResume: function() {
p !== h.value() && b(h.value())
},
The exception being thrown is:
TypeError: Cannot read properties of undefined (reading 'value')
at Object.syncAfterResume (bootstrapper.min.js:2:122548)
at i.onAfterSetResume (slides.min.js:2:330681)
at Object.setResumeData (bootstrapper.min.js:2:294120)
at bootstrapper.min.js:2:165969
at Array.forEach (<anonymous>)
at Object.resolve (bootstrapper.min.js:2:165939)
at Object.resolveDeferred (bootstrapper.min.js:2:289278)
at Object.check (bootstrapper.min.js:2:289973)
at xe (bootstrapper.min.js:37:4528)
at Object.e [as checkAndResolve] (bootstrapper.min.js:37:32732)
Hello! I was able to work with Articulate support on this issue and they are aware of it. I believe this may be fixed in version 84. My workaround was to publish in 82 as I prefer to have it set to always resume. I'll let Articulate respond to the specifics but I'm hopeful this will be out next Tuesday!
A helpful first step would be testing your .story file with SCORM Cloud. If you can replicate the error in SCORM Cloud, please share a copy of your project file for further testing. Feel free to upload it here in the discussion or privately through a support case.
We'll delete it from our system as soon as we're finished!
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Storyline","id":"message:1046734","revisionNum":1,"repliesCount":23,"author":{"__ref":"User:user:1448213"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1046734"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1046734"},"body":"
Hi everybody,
\n
Since we updated Storyline from Build 3.80.31058.0 to Build 3.82.31354.0, we are having problems when resuming a SCORM package.
\n
We are using Moodle 4.1. to launch the SCORM.
\n
Resuming a SCORM causes the following error message to appear (also see the attached image):
\n
Error initializing communications with LMS
\n
The SCORM debug window shows these errors:
\n
125:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - SCORM_GrabAPI, returning
\n
126:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Calling LMSInitialize
\n
127:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - strResult=false
\n
128:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Detected failed call to initialize
\n
129:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - In SCORM_SetErrorInfo
\n
130:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - intSCORMError=101
\n
131:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - strSCORMErrorString=General exception
\n
132:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - strSCORMErrorDiagnostic=101
\n
133:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Error calling LMSInitialize:
\n
134:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - intSCORMError=101
\n
135:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - SCORMErrorString=General exception
\n
136:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Diagnostic=101
\n
137:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - ERROR Initializing LMS
\n
138:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error initializing communications with LMS
\n
139:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - ERROR - LMS Initialize Failed
\n
140:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - In DisplayError, strMessage=Error initializing communications with LMS
\n
\n
We managed to trace the error to an exception being thrown by function \"syncAfterResume\" in file \"/html5/lib/scripts/bootstrapper.min.js\" of the SCORM package.
\n
syncAfterResume: function() {
\n
p !== h.value() && b(h.value())
\n
},
\n
\n
The exception being thrown is:
\n
TypeError: Cannot read properties of undefined (reading 'value')
\n
at Object.syncAfterResume (bootstrapper.min.js:2:122548)
\n
at i.onAfterSetResume (slides.min.js:2:330681)
\n
at Object.setResumeData (bootstrapper.min.js:2:294120)
\n
at bootstrapper.min.js:2:165969
\n
at Array.forEach (<anonymous>)
\n
at Object.resolve (bootstrapper.min.js:2:165939)
\n
at Object.resolveDeferred (bootstrapper.min.js:2:289278)
\n
at Object.check (bootstrapper.min.js:2:289973)
\n
at xe (bootstrapper.min.js:37:4528)
\n
at Object.e [as checkAndResolve] (bootstrapper.min.js:37:32732)
\n
Many thanks.
\n
Marisa
","body@stringLength":"3600","rawBody":"
Hi everybody,
\n
Since we updated Storyline from Build 3.80.31058.0 to Build 3.82.31354.0, we are having problems when resuming a SCORM package.
\n
We are using Moodle 4.1. to launch the SCORM.
\n
Resuming a SCORM causes the following error message to appear (also see the attached image):
\n
Error initializing communications with LMS
\n
The SCORM debug window shows these errors:
\n
125:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - SCORM_GrabAPI, returning
\n
126:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Calling LMSInitialize
\n
127:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - strResult=false
\n
128:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Detected failed call to initialize
\n
129:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - In SCORM_SetErrorInfo
\n
130:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - intSCORMError=101
\n
131:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - strSCORMErrorString=General exception
\n
132:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - strSCORMErrorDiagnostic=101
\n
133:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Error calling LMSInitialize:
\n
134:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - intSCORMError=101
\n
135:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - SCORMErrorString=General exception
\n
136:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - Diagnostic=101
\n
137:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - ERROR Initializing LMS
\n
138:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error initializing communications with LMS
\n
139:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - ERROR - LMS Initialize Failed
\n
140:Tue Dec 12 2023 22:46:54 GMT+0100 (Central European Standard Time) - In DisplayError, strMessage=Error initializing communications with LMS
\n
\n
We managed to trace the error to an exception being thrown by function \"syncAfterResume\" in file \"/html5/lib/scripts/bootstrapper.min.js\" of the SCORM package.
\n
syncAfterResume: function() {
\n
p !== h.value() && b(h.value())
\n
},
\n
\n
The exception being thrown is:
\n
TypeError: Cannot read properties of undefined (reading 'value')
\n
at Object.syncAfterResume (bootstrapper.min.js:2:122548)
\n
at i.onAfterSetResume (slides.min.js:2:330681)
\n
at Object.setResumeData (bootstrapper.min.js:2:294120)
\n
at bootstrapper.min.js:2:165969
\n
at Array.forEach (<anonymous>)
\n
at Object.resolve (bootstrapper.min.js:2:165939)
\n
at Object.resolveDeferred (bootstrapper.min.js:2:289278)
\n
at Object.check (bootstrapper.min.js:2:289973)
\n
at xe (bootstrapper.min.js:37:4528)
\n
at Object.e [as checkAndResolve] (bootstrapper.min.js:37:32732)
\n
Many thanks.
\n
Marisa
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to launch the SCORM. \n 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Hello! I was able to work with Articulate support on this issue and they are aware of it. I believe this may be fixed in version 84. My workaround was to publish in 82 as I prefer to have it set to always resume. I'll let Articulate respond to the specifics but I'm hopeful this will be out next Tuesday!
Hello! I was able to work with Articulate support on this issue and they are aware of it. I believe this may be fixed in version 84. My workaround was to publish in 82 as I prefer to have it set to always resume. I'll let Articulate respond to the specifics but I'm hopeful this will be out next Tuesday!
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Hi, to fix this issue, we published with the version of the 3rd of october.
\n
But in one project we have to cancel the music playlist. We hope that this wll be correct as soon as possible.
Hi, to fix this issue, we published with the version of the 3rd of october.
\n
But in one project we have to cancel the music playlist. We hope that this wll be correct as soon as possible.
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Hi Everyone!
\n
I'm happy to share that we just released Storyline 360 (Build 3.84.31647.0) which includes the fix for the bug:
\n
\n
Error initializing communications with LMS \"when a course is set to 'Always Resume'.
\n
\n
Now all you need to do is update Storyline 360 in your Articulate 360 desktop app to take advantage of the newest bug fixes and features!
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If you run into any issues, please don't hesitate to reach out to our team by submitting a support case.
I'm happy to share that we just released Storyline 360 (Build 3.84.31647.0) which includes the fix for the bug:
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\n
Error initializing communications with LMS \"when a course is set to 'Always Resume'.
\n
\n
Now all you need to do is update Storyline 360 in your Articulate 360 desktop app to take advantage of the newest bug fixes and features!
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If you run into any issues, please don't hesitate to reach out to our team by submitting a support case.
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Thank you - the latest version (Jan 2024) solves the issue for me - I no longer see the debug popup when resuming scorm in moodle
Thank you - the latest version (Jan 2024) solves the issue for me - I no longer see the debug popup when resuming scorm in moodle
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Hello, I have uploaded a new course to our LMS and this error displays:
Hello, I have uploaded a new course to our LMS and this error displays:
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SCORM creating registration call failed
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How do I fix this?
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Thank you,
\n
Doreen
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Hi Doreen!
\n
Sorry to hear you've run into this setback!
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A helpful first step would be testing your .story file with SCORM Cloud. If you can replicate the error in SCORM Cloud, please share a copy of your project file for further testing. Feel free to upload it here in the discussion or privately through a support case.
\n
We'll delete it from our system as soon as we're finished!
A helpful first step would be testing your .story file with SCORM Cloud. If you can replicate the error in SCORM Cloud, please share a copy of your project file for further testing. Feel free to upload it here in the discussion or privately through a support case.
\n
We'll delete it from our system as soon as we're finished!
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Great news! Thanks for sharing what worked for you, Adrian. I'm sure it will be helpful to folks who come across this in the future!
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Feel free to reach out in the community in the future with any questions or discoveries.
Great news! Thanks for sharing what worked for you, Adrian. I'm sure it will be helpful to folks who come across this in the future!
\n
Feel free to reach out in the community in the future with any questions or discoveries.
\n
Have a great start to your day!
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