error message: being used by another process

Hi Diane,

While I can't make any guarantees about being able to recover your project file, would you be willing to upload a copy of it here or in private by opening a case so we can see if there is a way to recover any content from the file? 

One other thing that you can check is to see if you have a working copy of your project file in your temp files. Here's how to check:

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.

3) Change the file extension of the copy on your desktop from *.tmp to *.story.

4) Double-click the file to open it in Storyline.

While we're on the subject, you can also check out this article on how you can reduce the risk of encountering corrupted project files in Storyline 360. 

• Follow These Tips to Reduce Your Risk of Corrupting or Losing Project Files

Here's a copy of the file I'm trying to use. I think my mistake was using a network drive as that's where I am used to working off of with our previous course-creation software - will have to change habits on that front. I will start my course creation from scratch but if you can manage to salvage something from here, we'll see if I'm further along than I was with that or not...

I have re-created the presentation and saved to my desktop with a better file name. No need to recover the lost/corrupted file. Thanks for the advice.

Hi Diane,

Thank you for following up on this! I'm glad to hear that you were able to recreate your course.

Please let us know if you need additional assistance!