Forum Discussion

AureliaONeil-91's avatar
AureliaONeil-91
Community Member
2 years ago

Error message: Folder is read-only

I am attempting to publish my course by Web, but I continue to receive this error message:

The "xxx" folder is read-only, being used by another process or you do not have proper security information to access this resource. 

How do I troubleshoot this?

  • ErinDonaldson's avatar
    ErinDonaldson
    Community Member

    I'm getting the same issue for Web and LMS/LRS output. Doesn't help to publish anywhere else either: documents, desktop, etc.

    • EricSantos's avatar
      EricSantos
      Staff

      Hi Erin,

      I'm happy to chime in! Are you using OneDrive or something similar? If so, does turning it off help?

  • I am having the same issue with just one course. I have the documents on my desktop and also tried to publish to my documents folder. This was a course used in 2022 and was saved to update to 2023 version of education. I have had another person on my team try to publish this and they get the same error message, but can publish to Review 360

    • JoseTansengco's avatar
      JoseTansengco
      Staff

      Hi Patty, 

      Just to echo my colleague Eric's question, do you have an application installed on your computer that syncs your files to a network location? And in the publishing settings of your project, would you mind sharing a screenshot of the directory where the published files get saved so we can take a look?

  • ChrisLee2's avatar
    ChrisLee2
    Community Member

    Hi all, having the same problem, I've downloaded  the .story from Share point if that helps.

  • ChrisLee2's avatar
    ChrisLee2
    Community Member

    Hi all, I tested a previously published .story file, that worked. I then went back to my new file and that the also published (?) I'm not complaining but that's how it resolved for me.

    • JoseTansengco's avatar
      JoseTansengco
      Staff

      Hi Micah, 

      On top of having your folders being synced to OneDrive, you'll also want to check if you have security applications like Carbon Black installed. 

      We've found that Carbon Black can cause performance issues, such as slow response times and difficulty saving Storyline projects. 

      If you're unsure of what's currently installed on your computer, open a case with our support team here and we'll be glad to help you identify what's causing the publishing issues on your end. 

      • MicahCasey-f2a4's avatar
        MicahCasey-f2a4
        Community Member

        Hi! Thank you for the response.

        I just created a new project, then imported the slides from the previous project. Even with Onedrive on, it published just fine. My previous file must have become corrupted somehow.

        Micah Casey (she/her)

        Senior Instructional Designer, Optum Enterprise Training
        Optum Enterprise Shared Services

        O 954-347-2168

        micah.casey@optum.com

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