Forum Discussion
"Access to the path was denied."
What triggers this error message?
The folder is the My Articulate Projects, in the My Documents folder. If I Save As the file to the Desktop, that works fine.
do you have "Ransomware protection" active in Windows 10/11 ?
if yes, you have to allow Storyline to write in your "My Documents" folder
Is this a recent change/addition? I've been using Storyline on this corporate desktop for the past 11 months with no hiccups, now this error pops up.
@Joseph I recently got this error message too. I think I resaved it using a different name. @Jürgen, thank you for the information. That is very helpful!
Good news, everybody! We got it working for both Storyline and Quizmaker (since those are the 2 apps I use regularly).
Microsoft 365 Defender's Controlled Folder Access was preventing Storyline and Quizmaker from writing to my OneDrive folder (in the background, OneDrive is automatically and silently backing up the local My Documents folder and all of its sub-folders). As those applications had not been added to the "trusted" list in Defender, their output files were not allowed to be saved to My Documents or any of its sub-folders.
Once Storyline and Quizmaker were added to Defender's list of trusted applications, the error messages no longer appeared when doing either a Save or a Save As... to My Documents and/or My Documents/My Articulate Projects.
Be sure to include the complete path to the EXEs for Storyline and Quizmaker and the file-types they save (filename.story and filename.quiz) when configuring Defender.
I get the same message; I've updated the allowable apps, tried to save to the desktop, and still get the same error message. I've got a ticket open right now so we'll see how that goes. If anyone has any suggestions in the meantime, I'm all ears!
I've heard of this happening when the path name is too long. Remember not every higher level folder shows in the folder pane, and the file name counts as part of the path length.
@Walt - I was able to create another project with similar name length and save it in the same folder and to my desktop without issue.
That helps narrow it down some. It sounds like something with that specific project. While you’re waiting for support, you might try importing all the slides to a new project, and see if that helps. Or it might be a reference to a resource, but that seems less likely.
Hi Brian,
I see you've connected with my teammate, Georvy, in a support case. You're in great hands! We'll continue the conversation there.
If anyone in the community is experiencing a similar issue, here are some troubleshooting steps to get started:
- First, be sure that you're working on your local hard drive (typically your C: drive) when creating, editing, and publishing Storyline courses. Working on a network drive, cloud drive (e.g., OneDrive) or a USB drive can cause erratic behavior, such as file corruption or an inability to save changes.
- If you're already working from your local hard drive (not synced to OneDrive) and the issue persists, please follow the steps in this article to fix Storyline 360:
Hi Kelly!
I finally got some time to go through these steps and I'm still experiencing the same issue.
I'm working on a local C: drive and went through the steps for How to Fix Unexpected or Erratic Behavior.
Any other steps or ideas you can think of?
Hi Brian,
Thanks for sharing an update with us. I'm sorry you're still experiencing this issue!
I've shared this with our teammate Georvy who has been working with you in your case. You'll be hearing from him via email shortly!
We'll continue the conversation over in your support case.
Have a great weekend!
