Forum Discussion
Error message when publishing
Hi all,
I'm trying to publish a storyline file from 360 and I'm getting an error message saying that access to the path ".... - Storyline output\story_content\thumbnail.jpg is denied". I have pub...
I am experiencing the same problem on 2 courses that I am trying to make some updates to, that were created in Storyline 2 or 3 in 2019. I am using Storyline 360 3.60.26947.0
I have tried importing the files into a new course, but all the slides do not come through properly. I have tried to remove the image from the course, but this does not help.
If I try to view the Media Library, the file will crash. I don't have trouble publishing any other courses.
Any ideas besides rebuilding the whole course from scratch?
I have tried importing the files into a new course, but all the slides do not come through properly. I have tried to remove the image from the course, but this does not help.
If I try to view the Media Library, the file will crash. I don't have trouble publishing any other courses.
Any ideas besides rebuilding the whole course from scratch?
Hello Nicole!
I see that you've reached out to our Support Engineers and are working with my teammate, Jose! It looks like the solution was to turn off the VPN while publishing. I'm so glad you found a fix. Please don't hesitate to reach out if you run into any other issues!
