Forum Discussion
Error Message When Trying to Publish to Review 360
I get the following error message when trying to publish a Storyline 360 course to Review 360.
"There was an error publishing your course to Review 360. Please check your internet connection and try again."
The course tests okay in our LMS. Any suggestions?
84 Replies
Hi Lorinda,
Thanks so much for reaching out and detailing what you're experiencing!
I understand you're receiving an error message when trying to publish your course for LMS. This shouldn't be happening and I'm happy to help troubleshoot. I'd like to ask a few clarifying questions to start.
- Is this happening with one specific file or multiple files?
- Are you able to share a screenshot of the error message you're seeing?
If you're comfortable sharing your file, I'd be happy to do a test publish on my end as well. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete!
Can someone help me?
I'm getting this error message everytime I publish the project file to Review 360. It has become very frustrating since I'm already way behind the client review session date. I have attached the file for reference. Please help.
"There was an error publishing your course to Review 360. Please check your internet connection and try again."
I'm using a 300 Mbps Fibernet connection at home. Can you please check if something is wrong with my project file? It's a large file.
Thank you for your help.
Hi Caesar!
Sorry to hear you're having trouble publishing a Storyline course to Review 360!
I see that you've also opened a support case, that's been received by our senior support engineers. You're in excellent hands troubleshooting with them, and they should be following up with you shortly!
We can continue the conversation through your case to keep all information in one spot.
Hello Steven,
Thanks for your response. While Amlan is working on my concern, I'd like your thoughts on it. I've read the KB article about this issue but have follow-up questions.
1. Why is there a risk of this happening, especially when the file is large? In my case, the project file already has <1000 slides, mostly recorded screens with view, try, and test scenes. I have a decent 300 Mbps fiber connection at home.
2. Is there a best practice regarding the number of slides that can be published in Review 360?
3. Is there a best practice for the number of recorded screen files in a .story project file?
I guess these are general questions the community may also be interested in asking.
Thank you for your attention.
Hello. I am getting the same error. I am building a course that had previously uploaded to Review 360 with no problems. Now with the addition of new content I am getting this error. My upload speed is 206Mbps. The storyline file size is now 406MB.
Can you assist? Also looking forward to getting answers to Caesar's questions above.
Hello Vanessa,
Sorry to hear that you ran into this issue. I'd like to ask a few questions to clarify your experience:
- What error message are you getting whenever you try to publish your course to Review 360?
- Can you publish your course in LMS or web format?
I checked Ceasar's ticket and it appears his issue is file-specific. I'd like to test if this is the case for you as well. Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a look? We'll delete it when we're done!
Hi. I had a coworker publish the file to confirm its not a file issue and that person was able to publish it to Review 360 just fine. Found that there are sometimes issues with publishing on company's computer remotely - whether on VPN or not. Tried again when in the office on their network later that week and was able to publish at that point. My file is now 472MB, so it could have been a timeout issue with Review 360. Later attempts to publish to Review 360 from the home office were unsuccessful with even with upload speeds of 288 Mbps. Publishing to the web works at any location.
I'm having the same issue. Opened a ticket and the representative said my entire course published fine on their end.
I never had this problem and my course is not that large (8 slides with some layers). I previously published a similar course that I used as a template for this new course fine, but as of the last two weeks I can't publish either to Review 360. I can't publish any courses to Review that are bigger than one slide.
I tried an older version of Storyline and still got the error when attempting to publish to Review. The error I receive is "There Was an Error Publishing to Review 360. Please check your internet connection and try again." The courses publish to web or LMS fine. Any other programs I use with some kind of online exporting function work properly and I have no issues accessing anything else using my computer.
Hello Clint!
Thank you for sharing these details! I see that you're working with my teammate, Luiza, in a support case. She followed up with additional questions. I'd encourage you to continue working with her in the support case so that we can find the culprit.
Hello again community members,
I'm wondering what could cause the uploading to Review 360 to give the message "Performing maintenance on screen recording X..." My project file has about 30 screen recordings that I use for view, try, and test scenarios.
When I publish to Review 360, it goes through the encoding .mp3 and compressing images stages, but when it starts to upload the course, I get the message "There was an error publishing to Review 360. Please check your internet connection and try again." The message comes out after 30 minutes into the publishing process since my project file is big.
Just curious!
By the way, I appreciate the effort that Chester, Articulate Support Engineer is giving to my case. My project file has already <1000 slides. The process he described to find the cause/s of my problem and fix it is tedious. Thank you, Chester!
Has this been resolved? I am having a similar issue.
I am having the same issue. Could it be a size issue?
Hi Kathleen!
Sorry to hear you're also having issues publishing to Review 360!
Are you receiving an error message when the publish fails? If you are, can you share a screenshot of the message? It would also be helpful to know if you're able to publish other .story files to Review 360 or is this behavior file-specific?
Lastly, do you mind sharing the file here in the discussion or privately through a support case? We'll delete it from our system as soon as troubleshooting is complete!
