Forum Discussion

JeanineBacker's avatar
JeanineBacker
Community Member
2 years ago

Error Report Every Time I Save A File

Good Afternoon Heroes! Can we have some discussion about SL and how to successfully save practice / projects etc. I receive a strange message (see attached) every time I save (which is often), I save to a folder on my desktop, I have not saved files to any sort of cloud platform. Yesterday, about 5 slides that I created were simply gone from my practice file in my folder on my desktop. Is this happening to others? I certain don't want to continue my practice until I resolves this issue. Am I on an island alone? Input please ......

storyline 360
  • JHauglie's avatar
    JHauglie
    Community Member
    2 years ago
    • Are you *working* from a local drive - that is, is the primary file location on your hard drive and not a shared network drive or cloud location?
    • Are you using the latest build (there was one released in the past week)?
    • Does your system have adequate memory?
    • Are there other memory-intensive programs (such as Camtasia or Adobe Illustrator) also running?

    These are a few things I would check. If the answers to these suggestions is (yes, yes, yes, and no), then I would probably submit a support case to Articulate and engage their expertise.

    Good luck!

  • JeanineBacker's avatar
    JeanineBacker
    Community Member
    2 years ago

    How exactly do I know if I am using the latest build? Or how would I know when I should update the software?

  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    Former Staff
    2 years ago

    Hi Jeanine,

    Great question! I understand you would like to know if you are using the latest build of Storyline 360 and how to know when you have a software update. I'd be happy to get you some information on that!

    In the Articulate 360 app, follow these steps to see build information.

    1. Hover over Storyline 360.
    2. Click the arrowhead that appears to the left of the Open button.
    3. Click Other Versions.
    4. The build information is in the middle column.

    The latest version of the software is at the top of the list. Click the "Install" button to update the software.

    Also in the Articulate 360 app, a blue bar will appear above the list of apps telling you there is a software update available to download.

    I hope this helps!  

    • JeanineBacker's avatar
      JeanineBacker
      Community Member
      2 years ago

      Thank you SO much for the clear instructions! It is so appreciated! I know this may sound ridiculous but I can't get to the start window you are showing to see the update options. When I open SL it goes straight to the file I have been creating. Thoughts about that?

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