Hi Sam,
Happy to help!
I haven't encountered the behavior that you described before. It sounded like you made your screen recordings while your project file was stored on a network drive which may have contributed to the issue. As a troubleshooting step, try re-recording your screen recordings while making sure that your project file is saved somewhere in a local directory on your computer to see if this helps. If you're already working locally when making your recordings, try doing a repair of your Storyline 360 installation to see if this helps.
If the issue persists, please open a case with our support team here for further assistance.
