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DavidVail-00678's avatar
DavidVail-00678
Community Member
2 years ago

Errors accessing file after update

We have a file that gives the following errors when trying to access or import:

When trying to access: "This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline."

Error mesgs attached.

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hi David, 

    Sorry to hear about your project file. 

    It looks like your file may have encountered some form of data corruption. Here's a list of common causes for this behavior, as well as how to avoid them.

    If you were working recently on your project before the file became corrupted, there may still be a working copy of your file saved on your computer. Here's how to check:

    1. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
    2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
    3. Change the file extension of the copy on your desktop from *.tmp to *.story.
    4. Double-click the file to open it in Storyline.

    You can also open a case with our support team here and share a copy of your project file so we can see if there is anything that could be recovered from it. 

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