Forum Discussion

BuckBard-5088b9's avatar
BuckBard-5088b9
Community Member
6 years ago

Extremely slow video uploads

 

For the last two days (April 23 & 24, 2020) I have been trying to upload a video approx 500Mb. I thought it might be a transient issue yesterday so I’m trying again today. The best I’ve been able to do is about 33% of it in an hour. Unfortunately the connection on the Rise end keeps terminating. 

It isn’t an issue with my end. I can upload to GDrive and Drop Box quickly. But this upload to Rise360 is just maddening. I’m going to have to tell a customer today I’ll miss my deadline. This is not good.

 

rise 360

9 Replies

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    6 years ago

    Hi Buck. I'm sorry you were having a frustrating experience uploading your video. I have a couple ideas for you:

    • First, make sure your video is stored on your local C: drive and that you're uploading the file from there. 
    • Next, open Rise 360 in a private browsing session. If you're using Chrome, you can open a Chrome incognito window. This will rule out any interference from browser plugins or extensions, or from items cached in your browser history.

    Let us know if that doesn't help!

  • TimRymel's avatar
    TimRymel
    Community Member
    6 years ago

    Hi Crystal. I'm having the same issue. I'm updating 12 videos in a project. I can only get about three uploaded a day because it can take up to 8 hours. The max of any video is 622 Mb. I tried the above and that doesn't make any difference. I've also rebooted. Cleared cache. I have no problem downloading the videos to my c drive or uploading them anywhere else. It's just Rise. Other suggestions? 

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    6 years ago

    Hi Tim, thanks for letting us know what you've already tried. I see you recently shared one of your video files with our Support Engineers, and they are testing it as we speak. You'll hear back from the team soon!

  • DavidStadig's avatar
    DavidStadig
    Community Member
    5 years ago

    I am waking up this extremely old thread, but we have the same issue. We normally use Vimeo embeds because it simplifies subtitle management and adds a central control and update abilities. But we need to use inline video for China (no vimeo service there) and it is extremely slow...

    Used the tips supplied in this thread, but to no avail. It still takes a day to upload 4-5 videos and the upload sometimes fails. Is there a potential fix for this?

    • hazelB's avatar
      hazelB
      Staff
      5 years ago
      Hi David! I'd like to get our support engineers to take a look at your course. Would it be okay for you to share a copy of your video and course with us?
       
      You can open up a case with us privately here and we'll help get you sorted out!
  • Deleted user's avatar
    Deleted user
    4 years ago

    For me uploading takes an hour.. but that's okay. The thing is that when I watch the video when it is uploaded, the voice audio and the movements of the characters are one or 2 seconds behind. Do you know what I did wrong? 

    • hazelB's avatar
      hazelB
      Staff
      4 years ago

      Hi Monique! Does this behavior happen after publishing the Rise course?

  • ASUMITSupport's avatar
    ASUMITSupport
    Community Member
    2 years ago

    Hi, this still seems to be occuring, I have a 100MB video, its uploading at 30k/second, will take about an hour. Uploading to Vimeo/Youtub takes about 60 seconds. Please advise?

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hi ASUM IT Support,

    Thanks so much for reaching out. I see that you've opened a support case, and you're working with our colleague Dexter. You're in great hands!

    We'll continue the conversation over in your support case!

    Happy 2024 to you! 🎉