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MurrayDuguid-40's avatar
MurrayDuguid-40
Community Member
5 years ago

Failed to Import PowerPoint Presentation

Hi, I hope someone can help me ASAP?

I am trying to import a simple 10 slide PPTX into Storyline 360 but I keep getting the same error: "Failed to import PowerPoint presentation. The presentation 'C:\XXX\XXX\Desktop\test.pptx could not be imported. Find out why here.'

I have followed all the steps on the link provided and repaired my MS Office 2013, but still, no luck importing the PowerPoint file. I have tried copying a couple of slides into another PowerPoint file but that didn't work either. I also saved as a PPT, no luck. I have tried importing another PowerPoint presentation and nothing want to import into Storyline?! These files are all saved on my Desktop. Any ideas why? Appreciated any solution ASAP!

storyline 360
  • LaurenConnelly's avatar
    LaurenConnelly
    Staff
    5 years ago

    Hi Murray!

    We'll get this sorted out for you! I see that you've submitted a case and are working with my teammate, Chester. Great call!

    I'll keep an eye on the case to see what the fix is!

  • NikolaosChatzin's avatar
    NikolaosChatzin
    Community Member
    4 years ago

    Good day all

    I have the same issue as above.

    I also have followed all the steps on the suggested site and re-installed SL3 couople of times.

    I am running PowerPoint and SLE as Admin

    Was this resolved for Murray?

  • RenGomez's avatar
    RenGomez
    Staff
    4 years ago

    Hi Nikolaos,

    I'm sorry to hear you're running into this issue as well. Looking at Murray's case, it looks like our support team was able to help him get the import feature working again.

    Take a look at this article for some common errors that cause the import to fail:

    If you're still unable to import after going through this, connect with our team, and they can lend you a hand!

  • EK-70963b8c-ba7's avatar
    EK-70963b8c-ba7
    Community Member
    4 years ago

    -- This worked: Removed the 64 bit version of office 365 and installed a 32 bit version of office 365 (click to run).

    More than likely it is a PowerPoint vs. articulate version issue. articulate installs and runs in 32bit mode. I wish arti would come out with a 64 bit to take advantage of new hardware.

    *It WILL work with "Click to RUN" but only the 32 bit version. I tried so many ways to troubleshoot. The NEW Storyline (or maybe old) does not work with the 64 bit office 365 "click to run". I was not able to find a NON click to run version. But, I uninstalled the 64 bit and installed the 32 bit version and it is now working. I don't miss the 64 bit version of office as it really didn't help in speed or features. 

    I know most of you will have a hard time getting your IT to perform this but give it a try! It may work - if not... change it back. Worth a shot.

  • CédricMallet's avatar
    CédricMallet
    Community Member
    4 years ago

    Hi,

    I had the same issue with Storyline 3 / Office 365 on Windows 10.

    Didn't work with everything fully updated (Windows / office / storyline). I replaced Office with a 32 bits installation and it worked.
    Seems like Storyline doesn't work with a 64-bits Office. You guys should definitely add this in the help page!

  • SimonHohe's avatar
    SimonHohe
    Community Member
    4 years ago

    Hey,

     

    I occured an additional error. 32-bit Office 365 running - I created a PPTX with only one slide. Even this was not supported. Any additional trick?

     

    BR Simon

    • LaurenConnelly's avatar
      LaurenConnelly
      Staff
      4 years ago

      Hi Simon!

      I'm happy to help! Are you importing the PowerPoint into Storyline 360 or Storyline 3?

      I'd like to take a look at your project to see what might be getting in the way. Would you mind attaching it to this public discussion or uploading it to me directly using this link?

  • SimonHohe's avatar
    SimonHohe
    Community Member
    4 years ago

    Hey Lauren,

    thanks for the help and your time. I tried it on another computer and there it did work. Same PPT-Version and OS. Seems to be a special character on my computer. I made the work-around to ask my colleague to import the pptx for me.

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