Fonts not rendering correctly in Preview or Published

Hi Sara!

It sounds like you are having some issues getting the Roboto Slab text to display properly when previewing and publishing a Storyline 360 course. I'd be happy to help you troubleshoot this!

Testing it out on my end, the Roboto Slab text was displaying correctly after previewing and publishing a course. Everything was working as it should!

I just had some clarifying questions to help me get a better idea of your setup:

• Do you have Modern Text Rendering enabled? If not, try enabling it, and let me know if that does the trick!
• Are you working locally? We recommend you Create, Edit, and Publish Courses on Your Local Hard Drive while authoring in order to avoid erratic behavior.

Looking forward to hearing from you!

Hi Steven,

Thank you for reaching out.

1. I did not have the Modern text rendering enabled, although I did try that to see if that would solve the issue. It did solve some of the strange symbols, but a lot of text boxes got scrollbars and text got misplaced. So that didn't really help.

2. Yes I am working locally. 

3. After comparing the font family on my old laptop I noticed that I had some duplicates (Roboto Slab Regular twice). I uninstalled the whole font family and reinstalled it again. That somehow seems to have fixed it! Hooray. The post can be closed.

Hi Sara,

I'm so glad to hear that uninstalling and reinstalling the fonts fixed the issue! If you run into any trouble moving forward, please don't hesitate to reach out here or in a support case!