Forum Discussion

Sara's avatar
Sara
Community Member
2 years ago

Fonts not rendering correctly in Preview or Published

When I preview an old course, or publish it for instance to Review, I get weird signs. The text in Roboto Slab font is not rendered properly. However I had zero issues with this course or any other courses from this course library before.

I just got a new laptop. I installed the non-standard fonts, such as Roboto Slab. All looks fine in Storyline and I got no error message about any missing font. But as soon as I preview or Publish, it looks a mess. See the attachments.

What could be the issue?

  • Hi Sara!

    It sounds like you are having some issues getting the Roboto Slab text to display properly when previewing and publishing a Storyline 360 course. I'd be happy to help you troubleshoot this!

    Testing it out on my end, the Roboto Slab text was displaying correctly after previewing and publishing a course. Everything was working as it should!

    I just had some clarifying questions to help me get a better idea of your setup:

    Looking forward to hearing from you!

  • Sara's avatar
    Sara
    Community Member

    Hi Steven,

    Thank you for reaching out.

    1. I did not have the Modern text rendering enabled, although I did try that to see if that would solve the issue. It did solve some of the strange symbols, but a lot of text boxes got scrollbars and text got misplaced. So that didn't really help.

    2. Yes I am working locally. 

    3. After comparing the font family on my old laptop I noticed that I had some duplicates (Roboto Slab Regular twice). I uninstalled the whole font family and reinstalled it again. That somehow seems to have fixed it! Hooray. The post can be closed.

  • Hi Sara,

    I'm so glad to hear that uninstalling and reinstalling the fonts fixed the issue! If you run into any trouble moving forward, please don't hesitate to reach out here or in a support case!