Forum Discussion
Fonttype is changed after importing a Word translation file
Hello,
I've made a translation using the Storyline Word translation export with reference column. The translation export worked fine, but when I import the translation again the font type is changed. In the Word file the whole text is in "Trebuchet MS" and after the import it seems to be "Trebuchet MS CE", a fonttype which is not even installed on my pc. So in reality I think it's displayed in "Arial".
Does anybody know why the text is not displayed in "Trebuchet MS"?
29 Replies
Hi Stefanie
Is the translation done locally in the specific country? If so, the font will adopt that country's equivalent of Trebuchet MS, i.e. Trebuchet MS CE because it is being used on that country's computer. I believe the CE is for Central Europe?
The workaround that I use is to highlight the translated column, then change the font back to the original font type, i.e. Trebuchet MS.
I found that Open Sans is not translated correctly in some European languages, so when the word doc is returned to me, I highlight and change the translated column toArial.
Hope this is helpful.
Hi,
yes the Translation was done localy in the courntry, but the font type in the word document is correct. The fonttype is changed when reimporting the translation into the Storyline file.
Hi Stephanie
The font type doesn't change after reimporting. It appears correctly in the Word doc but it is actually retaining the font from the country computer and this is why it appears to change when you reimport it. It is still the same font (even though it has CE) and there is no need to change it in Storyline.
Hi Stefanie,
If you're still having difficulty with this, we'll want to take a look at your .story file and the translated Word document and determine what happens on our end as well. You'll also want to confirm that you're working on local project files as working off a network drive is known to cause issues.
If you want to share your file you can upload here using the "Add Attachment" button and you're also welcome to send along to our Support Engineers.
Hi Ashley,
thank you for your offer to support me. Is there any possibility to provide you the documents in a more private way? I don't want to publish the course for everybody.
Hi Stefanie
here is the link for private support
I've already send the files with the link "along to our Support Engineers" this morning. I hope you can help me.
Thanks Stefanie, and it looks like Abel is working on your case (# 00811392 for my reference) so I'll continue to follow along as we tests your set up.
Hi Stefanie,
I checked on your case and it seems that Abel was already able to replicate it and he reported it to our QA team for additional review. It seems that it's specific to Czech language and some words or phrases. We'll keep you posted as a part of your case with any updates or information.
Hi Ashley Terwilliger,
I've encountered the same issue. Is there any solution?
Why does this kind of issue happen in .story?
Hi Eunsil!
The issue shared in this thread was specific to the Czech language. Does that fit the issue you are seeing as well?
Hi Leslie McKerchie,
I have also this issue in other languages, including Czech.
You can find this kind of issue in this Discuss section.
Please access the link below.
Please help me. :)
Hi Eunsil!
Thanks for sharing one of the threads you took a peek at. That one is a bit dated and I searched for a support case for the user and looks like it was not shared, so I have no update to provide on that issue.
You are welcome to share your examples with the support team here so that we can take a look and share with the QA Team as well if needed.
