Forum Discussion
Getting compatibility error but don't have 360
I tried to have two SL3 projects open at one time. Now I can't get into one of them. I get the following error: The project won't open because it uses features that aren't available in this version of Storyline. The features in use are: Text Autofit Improvements.
I looked up this error and it seems to have to do with trying to work on the same project back and forth between SL3 and Articulate 360. The problem is, I only have SL3, I do not have A360.
Please help! Thanks in advance!
I checked and I have Update 16: 3.16.27367.0
I have updated my software twice in the last month, most recently last week. Do I not have the most updated version somehow? I am trying to open a project that I was in earlier today and working just fine.
Hi, Sarah.
We released the fix for this issue on Update 17. Since you're using an earlier version, you'll want to update Storyline 3 to ensure you're using Build 3.17.27621.0.
Please let us know if you have any questions by posting here or by reaching out to our Support Engineers directly.In looking at the update webpage, I notice that the release date of the "latest" build is the same as the last update I installed. It's almost like somehow that last update install got reversed or something when I tried to open two projects at once. I will install it again. Thank you!
