Forum Discussion

PatrickMurphy-a's avatar
PatrickMurphy-a
Community Member
2 years ago

Getting error message, "Sorry the file you selected is not a supported file type." when I try to upload a zip file to 360

I am following the instructions to manually upload a file to 360 - publish locally for manual upload

SL published the course and creates the zip file but when I try to upload it, I get the error message. Anyone else experiencing this?

Review 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi Articulate 10, and thanks for reaching out!

    I'm sorry you've hit this snag and I'm happy to help troubleshoot!

    • When you published your .zip file, did you choose the option to Publish locally for manual upload?

                             The publish locally for manual upload setting in Storyline 360

    • Another thing to check is that the published project does not exceed 5 GB.

    Take a look at the step-by-step instructions here, and if you're still having trouble uploading to Review 360 with those instructions, I recommend opening a support case with our engineers. It may be helpful to share your file with our team, and we'll be sure to delete it from our systems once troubleshooting is complete!

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