Hangs on Cleaning up Temporary Files

Articulate was able to fix the issue. They said that my player file had become corrupted. Now what would cause that? Hmmm... ;) Oh well, moving on!

Oh no! Corruption is certainly hard to track. I'm glad you were able to identify the issue and thanks for popping in to share.

This thread was very useful! I had the same problem as Keith: "Here is what I have found to correct my issue (Publishing freezes upon "Cleaning Temporary files"). I use the side Menu in this particular player in my project. When I uncheck using the search box for the menu, my project publishes fine. Not sure if it will work for everyone, but it works for me."

Is that within any file Marta? That's certainly odd. Thanks for sharing.

Yes, that is the solution I found via Articulate Support.  Hopefully this will be corrected in an update.

I also have the problem of Presenter hanging at about 25% saying "Cleaning up temporary files". How do you "uncorrupt" a Player file?

My presentation is about 100 mb with audio.

Di, you may want to read previous post for a work around until it is corrected with an update.  Uncheck the ability for the user to search when using the sidebar.

Hi Di,

I'm sorry that workaround didn't help you out. Did the publish process stop just recently? What version of Presenter are you using? 

I'd be happy to give your files a test or connect you with our Support Engineers to confirm if it's the same as Keith experienced. You can upload it using the “ADD ATTACHMENT” button at the bottom of the reply window. If you’d prefer to not share in the public forums you’re always welcome to share with our Support Engineers here. They’re available 24/7 to assist! 

I am also having this problem but only with one of my courses.  I tried all the work around in this thread (except for uninstalling and reinstalling everything).  I submitted a case - hopefully I will hear something soon

Thanks for reaching out to our team Guy. You should be hearing from someone soon.