Forum Discussion
Hangs on Cleaning up Temporary Files
Any idea why Presenter Studio360, while publishing, hangs when it is cleaning up temporary files? I had this issue with another course and submitted it to Articulate Support. This particular project was published earlier without an issue. Articulate 360 updated and now the project will not publish.
Using Windows 10, PowerPoint 2016, Articulate Studio 360
71 Replies
Hi Keith,
No apologies necessary - and I can certainly understand how travel interferes with a normal schedule. With a bit of digging based on your comment here about paying for a support conference, I was able to find at least one. Our team is going through the few others you submitted to compile information and then they'll be in touch via email to determine next steps. Please keep an eye out for an email from Support@articulate.com
I apologize for the delay. When I travel, there seems to be no time in my schedule for support issues. I have 4 or 5 cases and not sure which one pertains to this issue. I think there are two that I have submitted for this issue. So, I just paid for support and hope an answer is found. I will continue to pay for support for each of my issues until all are resolved. Thanks for your concern.
Thanks Keith - do you have a case number that you could share with us? You would have received an automatic email response with that in the subject line. We'd be happy to follow along in the case and then we can share any updates here in the E-Learning Heroes forums.
A case has been submitted.
Hi Keith!
Sorry to hear you are having issues with publishing. Could you share the file here so we can test it out? Or you could submit a case with us and we should be able to dig a little deeper to see what might be causing the issues for you.
Thanks!
