Hangs on Cleaning up Temporary Files

Hello all,

I was happy to see others had had this issue of hangup after "cleaning up temporary files" in Articulate 360 (misery loves company, after all!).  I tried some of the suggestions here with some success, but my issue appears to have a different origin.

Removing the NOTES section alone did not work, though I was willing to do so, as I had CC for the slides.

Then I decided to publish it without the MENU or NOTES - because I was under a deadline - but before doing so, I noticed that the SCORM identifier had spaces in the title. I removed the spaces in the SCORM Identifier (see screenshot below), removed the MENU and NOTES, and published - it worked!

Feeling encouraged, I added the NOTES and MENU back in (by checking the boxes under Player Properties), and, keeping the new no-space-SCORM identifier, it published again without a problem.

Fluke? Perhaps my computer was feeling under the weather? At any rate, it worked.

See screenshot (I removed some identifying information).

Stay well, all.

To chime in here - I was experiencing this similar issue, and was able to fix when converting Smart Art to Shapes. Was able to publish to Articulate review after about 6 previously failed attempts.

Hi Michael!

I'm happy to take a look at the file!

I went through the file and found corrupted slides that were interrupting the publish! I'm going to list out those slides here:

Slide 11: Scenario

Slide 21, 31, 40, 52, 64 : Presentation

Slide 72: Friendly Reminder

The commonality between the Presentation and Friendly Reminder slide is the orange shading. Once I removed these slides, the presentation published without an error message or lagging. 

I have tried the unchecking the box for search and that does not work.  I have re-booted and it still does not work.  I have Windows 10 installed and PowerPoint 2010.   I have tried to publish without a quiz thinking that maybe there was an issue within the quiz, but again no luck.   I have attached the program here.

I had the same issue using "Menu" "Notes" and "Search." I unchecked the box for "Search" and it published fine.

Hi Vinil,

Sorry to hear you're coming across the same issue! If you've tried the solutions shared above with no resolution, we don't want you to continue spinning your wheels alone!

I've opened case on your behalf to connect with one of our support engineers to get to the root of the issue. It seems we've been able to troubleshoot with multiple community members in this discussion and would love to help you out as well. Be on the lookout for a response!

I am also having the same problem. Tried everything listed in the forum but nothing works. Whats the point of paying for this software. I think ill shift to ispring which has better support and reliable software.

Hi Will, 

I appreciate the added insight into receiving a publish log to see more detail. I’ll be happy to pass your thoughts on to our product team, but you can also feel free to detail them more through a feature request! 

One thing that would be awesome is if the publishing processor could give you a more detailed log of what it was doing. E.g. indicate which slides it has processed successfully as it works. Then it would be a lot easier to narrow down where it got stuck.

Hi Steven,

I see you're working with Joshua on this issue to narrow down what's occurring in those Presenter projects! You're in great hands, and I'm following along too. It sounds like quite a unique scenario, so we'll be with you every step of the way to get to the bottom of it.