Forum Discussion
Having trouble with xAPI (Tin Can) not working on my LMS
We have been working with SCORM before, but now that our LMS (Docebo) supports xAPI we wanted to transition over. I published a course with xAPI and uploaded it fine, but it is not working right. ...
I see these are old posts, but I'm run into the same issue currently. We published several SL360 modules in xAPI format into our Docebo LMS and while most users can complete no problem, we have a small number of cases where users are not seeing any content (just a white screen where there should be content). The content is html5 only. They're using Chrome and have cleared cache settings, but will not getting the content. SCORM-published content plays back fine for them. Am checking with Docebo, but looks like may be going back to good ole SCORM files..
Hi Darrin,
Thank you for reaching out!
How odd that a small number of users are running into this blank white screen issue. Have you had a chance to test the Tin Can output in SCORM Cloud to see if you can recreate this issue? If the issue is also happening in SCORM Cloud, that could indicate there might be a snag with the course. If you can share the published output with me, I am more than happy to help! You can use this link to upload the file privately here.
Please keep us updated on what Docebo shares with you and let us know if you have any questions!
