Forum Discussion
How does one change the owner of a folder in Rise 360?
We have a team of seatholders and understand that content ownership can be changed so when a team member is about to leave, a new owner for their work can be chosen. How do you chose a new owner for ...
Hello martynbone1! Thank you for clarifying! My colleague, LucianaPiazza, is correct in sharing that you will need to transfer all of their content to someone to ensure that both the content they've created on their own and the content they've shared is transferred to another team member. This is also to make sure the content can still be edited since it will be in someone else's name. In short, it makes it so Person A doesn't have to assign you to each item they own. Transferring their content when removing them from the team will automatically assign their content to the person you choose to transfer their content to.
If you want to be their content owner, you'll want to enter your email when removing the user.
Thanks -- I tried it today and your advice was very helpful! Now Person A is removed from the team, all their courses are now owned by me, and all the folders they once owned are also now owned by me. I was misunderstanding when you said "content" it includes folders as well as courses and question banks. Thanks again!
Well, a couple of months later the question came up again, but with a twist. My finance dept messed up the annual renewal, so our access expired. Now that it's been reactivated and I've added myself to one of the seats. One of my team is no longer with the company, and there are tons of content he still owns. I can't remove him from his seat because he's already removed (we all were removed when access expired). I can't add him to one of the seats because he's literally not around. How do I change the ownership of his content in this case?
Hi martynbone1,
Thanks for reaching out again! Happy New Year to you! I have gone ahead and opened a support case on your behalf. I'll be reaching out via email shortly so that we can discuss this further. Thanks so much for your patience!
