Forum Discussion

xavier's avatar
xavier
Community Member
5 years ago
Solved

How to keep the sharpness of a video, when importing it into a Rise Video Block ?

Hello Everyone,

Before importing into Rise, my original video has these properties :
• Container  = MP4
• Codecs     = H.264 and AAC
• Dimensions = 1920x1080
• Size       = 5.2 MB
• Perception = Sharp  (at actual size, scale = 1)

After importing into Rise, the resulting video has these properties :
• Container  = MP4
• Codecs     = H.264 and AAC
• Dimensions = 1280x720
• Size       = 9.4 MB (larger than the original)
• Perception = Blurry (at actual size, scale = 1)

Why does Rise generate a video, that is blurry and larger in MB ?
How to keep the sharpness of a video, when importing it into Rise ?

Thank you for your help,
XL

Note :

To obtain the properties of the resulting video,
I exported a SCORM file, and I inspected the video in the SCORM file.

I have noticed the same issue with all other videos,
that I have imported into Rise.

rise 360
  • Crystal-Horn's avatar
    Crystal-Horn
    3 years ago

    Hi folks! We have a new, helpful tip for maintaining high resolution video quality in your lessons:

    If you'd like a video to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Just add _NOPROCESS_ to the name of your video file. It'll upload and display exactly as you saved it.

    * Keep in mind, using this method bypasses transcoding and compression, so learners may encounter issues with playback across different devices. File size limits still apply.

    For more media best practices, check out this article!

14 Replies

  • LeaSAgato's avatar
    LeaSAgato
    Staff
    5 years ago

    Hi Xavier, I'm sorry to hear your video appears blurry in Rise.  You can follow the recommendations in this article on best practices for videos in Rise. If your videos continue to appear blurry in your course, can you share a copy of your file so we can troubleshoot the issue for you?  If you prefer to send your file privately, you can upload it here. We'll review it and send you an update via email. Thanks!

    • xavier's avatar
      xavier
      Community Member
      5 years ago

      Hello Lea,

      I had read these recommendations, before reporting this issue.
      I understand, that my original video conforms to these recommendations.

      I have just submitted a support case,
      to which I have attached the original video and the resulting one.

      Thank you for your help,
      XL

      • KarlMuller's avatar
        KarlMuller
        Community Member
        5 years ago

        Hi Xavier,

        We put our videos on Vimeo because:

        • Videos are not processed by Rise
        • We can easily replace videos without doing a new course export
        • The SCORM file is much smaller because the video files are not part of the Zip file
  • MateuszSzuter's avatar
    MateuszSzuter
    Community Member
    5 years ago

    You can just replace the published video by Rise with your own until it's sorted out by Articulate (doubtful).

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    4 years ago

    Hi there! Since this is an older discussion thread, let's start fresh. What kinds of issues are you seeing with your videos in Rise 360? Does your high-definition video look blurry in Rise 360?

    • MichaelMead-9fa's avatar
      MichaelMead-9fa
      Community Member
      4 years ago

      Yes.  Embedding video from YouTube and users are reporting that the video is blurry unless you open in YouTube.

      • KarlMuller's avatar
        KarlMuller
        Community Member
        4 years ago

        Hi Michael,

        We see no quality difference if YouTube videos are played within Rise or directly on YT.

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    3 years ago

    Hi folks! We have a new, helpful tip for maintaining high resolution video quality in your lessons:

    If you'd like a video to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Just add _NOPROCESS_ to the name of your video file. It'll upload and display exactly as you saved it.

    * Keep in mind, using this method bypasses transcoding and compression, so learners may encounter issues with playback across different devices. File size limits still apply.

    For more media best practices, check out this article!

  • DaphnRosa's avatar
    DaphnRosa
    Community Member
    3 years ago

    Hi Crystal, 

    I have added _NOPROCESS_ to the name of my file (I tried to put it before, after and also before and after) but that haven't changed the result. The outcome is the same, my video gets blurry when inserted in the Rise course I'm creating.

    • GrenForonda's avatar
      GrenForonda
      Staff
      3 years ago

      Hi Daphne,

      Sorry to hear that the issue persists despite adding _NOPROCESS_ to your video filenames.

      Are you inserting these videos into a Video Block in Rise, or some other block, like an Accordion or Process block?

      We also recommend sharing a copy of this file with our support engineers so that we can investigate this issue further. You can create a support case here and share the video file.

      Let us know if you need anything else!