Forum Discussion

ProforestGlobal's avatar
ProforestGlobal
Community Member
11 months ago

How to retrieve a microlearning course?

Hi all, I was editing a microlearning course in rise and at some point after refreshing a page it crashed saying that something went wrong. I still can't access the course. Does anyone know how to fix it? Thanks! 

rise 360
  • EricSantos's avatar
    EricSantos
    Staff
    11 months ago

    Hi Proforest,

    I'm sorry to hear about the crashing issue in Rise 360; I'm happy to help! If you're already using the latest version of a supported browser, please try clearing your browser cache and see if it helps.

    If the issue persists, could I have you connect with us in a case so we can determine what happened with the microlearning course and help retrieve it? We'll reach out soon after we hear from you!

  • ProforestGlobal's avatar
    ProforestGlobal
    Community Member
    11 months ago

    Hi Eric,

    Thanks for getting back to me. I've cleared cache but it didn't help unfortunately.  

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    11 months ago

    Hi Proforest, 

    Thanks so much for that update. I see that you've opened a support case and you are working with our colleague, Jan. You're in great hands! 

    We'll continue the conversation over in your support case. 

    Have a wonderful start to 2024! 🎉

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