Forum Discussion
How to retrieve a microlearning course?
Hi all, I was editing a microlearning course in rise and at some point after refreshing a page it crashed saying that something went wrong. I still can't access the course. Does anyone know how to fix it? Thanks!
Hi Proforest,
I'm sorry to hear about the crashing issue in Rise 360; I'm happy to help! If you're already using the latest version of a supported browser, please try clearing your browser cache and see if it helps.
If the issue persists, could I have you connect with us in a case so we can determine what happened with the microlearning course and help retrieve it? We'll reach out soon after we hear from you!
Hi Eric,
Thanks for getting back to me. I've cleared cache but it didn't help unfortunately.
Hi Proforest,
Thanks so much for that update. I see that you've opened a support case and you are working with our colleague, Jan. You're in great hands!
We'll continue the conversation over in your support case.
Have a wonderful start to 2024! 🎉
