Forum Discussion

JesMichaels's avatar
JesMichaels
Community Member
8 hours ago

Videos not uploading in Rise360

We're having an issue where videos we're uploading into our training are not finishing "processing." They just get stuck there for up to an hour before I've given up and moved on to building other parts of my training. I found an old forum post that had this problem, and it was suggested to clear the cache. I did this, and it has not helped. I'm currently working in the most recent version of Firefox, and could use Chrome or Edge, if we think browser is the issue, or if there's some other issue I'm not addressing, I'd love some help. 

Thanks!

Jes