Forum Discussion
Install issue - says its already installed but its not
I can't Articulate 360 to install. It says it is already installed but it is not. I had uninstalled it previously. Please help!
Hi Gary,
I'm glad that you were able to contact our support team directly and I can see that Gerald was able to help you.
Hello Marcia,
I'm sorry that you have come across some issues in reinstalling the Articulate 360 app. If you are using windows environment, kindly check if the app isn't listed in your installed app by going to Control Panel > Programs > Programs and Features. If it's still listed, try to uninstall it fully and do a reboot, then reinstall.
If you're using a Mac, click here to learn about installing Articulate apps in a Windows virtual environment.
And you may also need to add these websites to your allow list to access all the resources included with your Articulate 360 subscription..
By the way I wanna share the minimum system requirements for the app to work flawlessly on your computer.
Hope this helps, Cheers!
Hi Marcia and welcome to E-Learning Heroes 😊
Thanks for contacting us and sharing what you are experiencing when installing the software.
It sounds like there may be something lingering from your last install, so I've opened up a support case on your behalf. You should be hearing from one of our support engineers soon.
hi i have the same problem how can i resolve ?
Is there a way to expedite my case? I am working on a big project that is coming due. Thanks!
I can see that Rowie has reached out already to work with you directly :)
I have the exact same problem. What is the solution ?!
Hi Campus Virtual de Salud Pública!
I'd like our team to work with you directly to determine what is interfering with the install. You can reach our Support Engineers in a support case. It would also be helpful if you could provide a screenshot if you see an error message.
I have the same problem as Marcia. It says it is already installed but it is not. I had uninstalled it previously.
Thanks for sharing the screenshot. Many factors could be causing this error. Our Support Engineers are experts when it comes to solving installation issues. Their team can be reached in a support case.
I'm also having this issue is there a solution ?
I am also having this issue.....says its installed but its not.
Sorry you're having this trouble, Daniel!
Welcome to the community, and great call opening a support case. I see my teammate Fannie emailed follow-up steps to try. Let us know if the troubleshooting steps take care of the issue!
I am having the same issue as above. I have followed the steps:
- Uninstalled, restarted, reinstalled = error
- Uninstalled, deleted associated folders, restarted, reinstall attempted = same error
- Uninstalled, cleaned Registry, Restarted, reinstalled attempted = same error
- Added URLS to firewall exemptions, reinstall attempted = same error
- Set Windows Sound to None and attempted installation = same error
Great call on connecting with our support team, Daniel! I see my teammate Ronaziel was able to help, but I wanted to quickly pop in here to welcome you to E-Learning Heroes 😊
Don't hesitate to reach out if you need anything else!
