Install issue - says its already installed but its not

Hello Marcia,

I'm sorry that you have come across some issues in reinstalling the Articulate 360 app. If you are using windows environment, kindly check if the app isn't listed in your installed app by going to Control Panel > Programs > Programs and Features. If it's still listed, try to uninstall it fully and do a reboot, then reinstall. 

If you're using a Mac, click here to learn about installing Articulate apps in a Windows virtual environment.

And you may also need to add these websites to your allow list to access all the resources included with your Articulate 360 subscription..

By the way I wanna share the minimum system requirements for the app to work flawlessly on your computer.

Hope this helps, Cheers!