Forum Discussion

CarlaSegurola's avatar
CarlaSegurola
Community Member
9 years ago
Solved

How to save Articulate 360 Rise file?

This should be more intuitive, but I assumed that anything created in Articulate Rise would automatically save since I didn't see the option easily to save it. Without warning, my computer must have...
rise 360
storyline 360
  • AshleyT-Pollard's avatar
    AshleyT-Pollard
    9 years ago

    Hi Carla,

    As Phil said, it should be saving automatically with each change, so if it's not I'd definitely look further into the browser. You'll want to confirm that you're using one of the supported browsers here. 

    If you are using one of those browsers, one other thought is could you have two articulate IDs and inadvertently logged into the wrong one today? Anything beyond that, we will want to get you working with our Support Engineers one on one, and they can dig a bit deeper into your account! 

BrianChen-c3af9's avatar
BrianChen-c3af9
Community Member
5 years ago

I lost all my course soon the computer restarted and there is no way I can save it and it is so frustrating and lacking of clear instruction. I assume it shall save automatically. I spent hours and hours and all the course I finished disappeared and have to restart from beginning?

Renz_Sevilla's avatar
Renz_Sevilla
Staff
5 years ago

Hi Brian! Sorry to hear about your experience. Saving in Rise 360 should be automatic as it's browser-based. It's possible you may have lost connection to your network while editing and weren't able to reconnect or logged under a different Articulate ID after restarting.

Not to worry, I've opened a case on your behalf so we can investigate your situation further! Please stay tuned for an email from us from @articulate.com in your inbox.