Forum Discussion

CarlaSegurola's avatar
CarlaSegurola
Community Member
9 years ago
Solved

How to save Articulate 360 Rise file?

This should be more intuitive, but I assumed that anything created in Articulate Rise would automatically save since I didn't see the option easily to save it. Without warning, my computer must have...
rise 360
storyline 360
  • AshleyT-Pollard's avatar
    AshleyT-Pollard
    9 years ago

    Hi Carla,

    As Phil said, it should be saving automatically with each change, so if it's not I'd definitely look further into the browser. You'll want to confirm that you're using one of the supported browsers here. 

    If you are using one of those browsers, one other thought is could you have two articulate IDs and inadvertently logged into the wrong one today? Anything beyond that, we will want to get you working with our Support Engineers one on one, and they can dig a bit deeper into your account! 

JoleneHolten's avatar
JoleneHolten
Community Member
4 years ago

Hello, the same thing just happened to me, I've just lost two hours of content. can you please assist? I was working on the "Activate your vision and goals" course. I'm trying not to cry:(

Renz_Sevilla's avatar
Renz_Sevilla
Staff
4 years ago

Hi Jolene, sorry to hear about your experience. I see you have an open case with us and Johnrey is currently working with you on this. He's sent you an email and waiting to hear from you to assist you further!